- Managing high-performing Team of 11 professionals across APAC [India, Singapore, Hong Kong, Australia, Japan, Indonesia] responsible for supporting COLM Team in Client Onboarding, Account opening, KYC Review and Approvals.
- Team Management: Monthly One on One Discussions - Yearly Appraisal - Team Mentoring/Coaching - Work Allocation – Daily |Weekly | Monthly Call - Escalation Handling - MIS Reporting
- Direct communication with local and International clients as point of escalation concerning various client documents & Exceptional Approvals
- Define clear objectives, milestones, and deliverables for the CLM Transformation Programme.
- Drive the implementation of CLM processes and technologies to enhance operational efficiency and improve client experience.
- Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.
- In-depth knowledge of Client Lifecycle Management processes, regulations, and industry best practices would be highly desirable
- Acting as CID | AML subject matter expert, providing direction to employees on appropriate remediation action for high risk, sanction entities, politically exposed (PEP), watch-list entities and so on in coordination with Financial Crime Compliance Specialist Team &Business Banking Managers.
- Supervisory Review | Quality Check to ensure appropriate documents and procedure are followed while conducting On boarding | Periodic Review - Due Diligence (Simplified, Regular and Enhance Due Diligence)
- Point of Contact for Audit & Regulatory Reporting - (Internal Audit- IA | Control Testing Assurance | Regulatory Audit) - review | walkthrough | Interview and Implementation of action plans if any suggested by audit.
Major Accomplishments:
Participated in the below Change Management Projects/ Initiatives
A. Parent Bank Merger [PBM] : 2023
APAC Lead for PBM, Involved in Project as a Lead with regards to Integration planning and implementation, ongoing project. roles and responsibilities included : Integration milestone planning, UAT Testing, GAP Analysis, Suggestion of possible solution and Interim workarounds, Leading various working groups etc.
B . TARGET OPERATING MODEL [TOM]:
Participated in the TOM Initiative where the objective was to clear the Misalignment between the 3 lines of Defense [ 3 LOD]
Since the Project is very huge and requires dealing with various stakeholder it is further divided in various 3 phase.
- Phase 1&2 :Global Markets [GM] , Investment Banking Capital Markets [IBCM] & Asset Management Business Lines:
- Redefined Roles and responsibilities of 1 LOD and 2 LOD and Trainings were provided to the various stake holders on the new roles and responsibilities
- Budgeting and Headcount analysis were done basis on new roles and responsibilities basis on which 7 Headcount were transferred from 2 LOD to 1 LOD.
- Phase 1 & 2 went Live in Sep 2020.
- Phase 3: Setting up Controls for Compliance Operations [ 2 LOD]: Key Objectives that are covered are below
- Defining of Compliance Checks
- Designing of the APAC Quality Framework
- Customization of Tactical Solution [ Genesis] to capture and report KYC Quality metrics across APAC IB Lifecycle Verification Control
- Phase 3 went live in 2022
C. FENERGO: 2019
Nominated as Point of Contact and Train the Trainer for APAC Compliance operations, roles and responsibilities included: UAT Testing, GAP Analysis, Suggestion of possible solution and Interim workarounds, Train the wider APAC Compliance Operation team on Fenergo.