Adilin Arifin

• Answered customer inquiries regarding foreign currencies, remittance, , services charges, and rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained accurate records of customer transactions in line with the National Bank procedures.
• Served as primary point of contact for customers, providing assistance with remittance transactions.
• Monitored and reported suspicious activity in line with money exchange security policies.
• Established rapport with new clients to increase satisfaction and loyalty.
• Monitored and verified suspicious activity on customer accounts.
• Executed wire transfers, stop payments and account transfers.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

• Developed artistic visual products while working within defined technical constraints.
• Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
• Fostered highly communicative, collaborative team culture on visual product projects.
• Managed workloads of designers, illustrators and other team members to optimize productivity and timeliness of task completion.

Note: Focusing on art spaces in Book Xcess bookstores and their branches in Kuala Lumpur

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.

Note: Running a quaint cafe - selling coffee and pastries in a bookstore powered by BookXcess Sdn bhd

• Procured talented individuals, performing artists, and musicians to entertain guests during special events.
• Managed all paper and digital documentation related to accessions, loans, transfers, and other collections-related transactions.
• Moved and handled various types of artwork with exceptional care, following all requirements.
• Collaborated with art galleries in Kuala Lumpur or designated venues to promote their premise
• Networked at creative events to identify new talent and artistic works in local areas.
• Promoted events and exhibits via social media, email and other communication methods, boosting gallery/ venue attendance
• Wrote and reviewed grant proposals, journal articles, blog posts, institutional reports and materials.
• Assisted in planning, implementation and oversight of restoration and gallery projects.
• Received, photographed, cataloged, researched and prepared objects for display for collection.
• Planned and conducted special research projects in various artworks and trends, resulting in development of new exhibits.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Demonstrated leadership skills in managing projects from concept to completion.
• Cultivated interpersonal skills by building positive relationships with others.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Facilitated transportation to and from cake deliveries.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Assist in hiring and interview process

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• Took ownership of customer issues and followed problems through to resolution.
• Researched and corrected customer concerns to promote company loyalty.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.

Note: Promoted to this position and pioneering this department.

• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Negotiated contracts with buyers to maximize customer savings.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Coordinated appointments to show tenants and buyers prospective UK and Australia homes locally

• Developed artistic visual products while working within defined technical constraints.
• Fostered highly communicative, collaborative team culture on visual product projects.
• Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
• Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.
• Monitored progress of projects, keeping on schedule and within budget.
• Wrote creative briefs and art catalog develop compelling content.
• Coordinated with vendors and suppliers to source materials and equipment needed for art events
• Demonstrated leadership skills in managing projects from concept to completion.

- Proactive in developing effective solutions for clients

• Met with clients to determine project needs and choices af artworks and budgets.
• Identified specific aerworks to meet customers' needs, making accurate suggestions with confidence.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Identified workers with specific skill sets
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Provided coaching and mentoring to employees.
• Developed lesson plans, instructional materials and written practice tests for product and public speaking training courses.
• Collaborated with colleagues to share ideas and resources to enhance experience and success.
• Have worked in Brunei and Sydney for this company.

• Edited, toned, captioned, and uploaded photographs for publication.
• Photographed high-quality images of night happenings and activities for New York Hotel and Bistro inhouse magazine.
• Wrote outreach posts on both informational and promotional topics.
• Selected high-quality photos and videos to complement written copy.

• Prepared all paperwork for loan package and arranged final closing meeting.
• Reviewed loan files and updated to match current standards.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Checked loan documents for accuracy prior to closing.
• Negotiated loan terms and conditions with clients to maximize profitability.

• Wrote advertising copy for the city's Magazine - CityAds in adhering to employers' overarching brand identity and personality.
• Customized brand message to reach and capture target audience interest and drive engagement.
• Sourced third-party content and contributions to incorporate diverse writing styles.
• Developed short and long-term media outreach strategies in collaboration with cross-functional teams.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.

• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections, and purchases.
• Greeted customers and provided outstanding customer service.