Adilah Binte Mohd Said

To maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. To maintain a high level of service quality to patients and to ensure continuous improvement to work processes.

• To receive and greet patients at various reception areas in DDR
• To register patient manually or electronically on SAP and RIS
• To print out patients' labels, queue and time chits for appointments.
• To handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PDPA Act
• To schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
• To receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
• To offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
• To maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
• To troubleshoot and manage cash machine for automatic payments
• To handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
• To perform simple crowd-control and manage waiting times
• To reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
• To manage patients during down-time as per Supervisor's instructions e.g. rescheduling of appointments
• To attend to telephone calls, fax and other enquiries from various sources
• To participate in corporate events when necessary, especially those relevant in service quality
• To undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Arranged delivery or storage of goods at destinations.
• Calculated weight, volume or cost of goods to be moved.
• Maintained open communication with global locations to facilitate smooth collaboration.

• Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
• Organized and managed school records, student documentation and administrative communications.
• Maintained daily attendance record of students in school.
• Kept in contact with parents and updated regarding child's progress and attendance.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.