ADILAH TAIB
Summary
I bring over a decade of experience as an HR Professional within the Banking and Finance sector, having held diverse roles throughout my career.
Presently, I hold the role of assistant program manager overseeing training in the areas of project management, mandatory training, compliance, conduct, and cybersecurity. My role also entails acting as a learning partner for Inspection Generale, APAC.
Throughout my career journey, I've contributed significantly in various capacities, such as managing CPD tracking for Wealth Management, facilitating Mandatory Trainings, crafting Induction programs for new recruits, administering training grants, and handling audit inquiries to name a few.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Program Manager – Mandatory Training, Compliance, Conduct and Cybersecurity
BNP Paribas
07.2023 - Current
- Identify areas or processes requiring improvement and developed proposals and operational plans within assigned area to enhance work efficiency.
- Regularly generate and prepare Mandatory Training dashboard.
- Support control reviews, audit inspections and annual Compliance Assessment in partnership with territory L&D.
- Provide guidance to territory L&D/stakeholders on queries related to mandatory training.
- Coordinate and collaborate with BUs/Function to nominate and assign regional eLearning in LMS (Cornerstone).
- Contribute to mandatory training awareness and maintain internal communication on Mandatory Training topics.
- Review Mandatory Training Governance and operating model amongst APAC L&D, territory L&D and outsourcing team.
- Participate in projects involving risk assessment or controls relating to Mandatory Training.
- Collaborate closely with BUs/Functions to facilitate and support their L&D initiatives.
- Engage BU to comprehend their learning needs, challenges and goals
- Offering support, guidance to bus throughout their learning journey which includes accessing LMS, troubleshooting or providing feedback.
- Keeping BU informed about internal L&D initiatives and monitoring the training progress of employees and effectiveness of learning initiatives via annual dashboard.
- End-to-end support on execution of training programs including liaising with training vendor on upcoming sessions to organize.
- Support employees in enrolment of training program.
- Coordinate pre and post training include evaluation of training to measure effectiveness of training.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
Programme Support Executive
BNP Paribas
07.2020 - 07.2023
- Provide training support which aligns to APAC Campus training offers and deliver mid-year and end-year training update to business.
- CPD advisory and administration.
- Track and maintain CPD records of WM covered persons and submit to IBF annually.
- Create, prepare, and deliver CPD reports to various WM business managers bi-monthly basis.
- Training Grant administration which includes prepare and submit funding claims to IBF, disbursing funds, and addressing any audit queries from IBF.
- Collaborate with BU/functions in co-ordination and consolidation of nominative list for assignment of Mandatory Training.
- Managed high-volume support tickets effectively i.e. mandatory training queries, CPD, LMS, prioritizing urgent cases and delegating to team members when necessary.
- Implemented effective troubleshooting techniques on LMS, resulting in quicker problem resolutions and increased stakeholder satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Compliance Officer, Learning and Change, Business Management APAC
BNP Paribas
06.2018 - 07.2020
- Support Group Compliance in implementation of training initiatives by coordinating with Compliance and Business staff across APAC.
- Communicating on Group annual mandatory e-learning, coordinating with APAC L&D/business line Compliance on training nomination exercise
- Facilitate and organize dedicated Compliance training events and regional seminars
- Work in close collaboration with outsourcing hub to ensure effective training support provided across APAC
- Collaborate with APAC HR L&D and Group Compliance Learning and Change team to improve overall governance for training
- Coordinate and assist in regulatory requests and IG missions on training and related matters.
- Collaborate with APAC Brand and Communication team and Group Compliance Communication teams to define and deploy Compliance internal/external communication strategy, including maintenance or Compliance intranet and SharePoint.
- Identify potential process or procedures improvement opportunities and to coordinate with relevant parties for implementation.
Regional Learning Analyst
Australia and New Zealand Banking Group
12.2016 - 05.2018
- Role focuses on supporting learning activities and initiatives in Hong Kong and Singapore.
- Liaise with IBF, WSG, IMDA for training grants; formulate and provide data analytics of learning saturation and activities.
- Organize learning events and collaborate with IBM India team to support end-to-end event management for learning activities planned.
- Guide staff to navigate LMS (SABA) and collaborate with Australia team on mandatory training matters.
- Delivered and facilitated ½ day Induction program for Singapore new hires.
- Streamlined and standardized operational process to increase work efficiency such Retail New Hire onboarding process and CPD recording.
- Collaborate with external training vendors in coordination of training programs.
Learning Analyst
Australia and New Zealand Banking Group
07.2016 - 12.2016
- Role focuses on supporting Private Banking and enterprise learning activities in Singapore.
- Collaborate with PB Learning Partner in organising programs based in Singapore.
- This includes planning, coordinating and liaising with internal and external product trainers in-house; maintaining CPD training records and provide advisory on eligible CPD trainings.
- Other key areas include providing metrics on general learning initiatives for quarterly reporting; training grants submission to IBF and general advisory of learning processes and solutions to stakeholder; create and maintaining training calendar.
Learning Coordinator
Australia and New Zealand Banking Group
07.2013 - 07.2016
- Role focuses on supporting Singapore Retail Banking learning activities and initiatives.
- Responsible for tracking, maintaining and uploading of training records, course completions on learning management tool and coordinate new hire induction program.
- Assisted key business stakeholder by providing mix of technical and functional support.
Education
Specialist Diploma in Business Analytics -
Temasek Polytechnic
Singapore10.2024
Bachelor of Business Management -
Royal Melbourne Institute of Technology (RMIT) University
Singapore03.2013
Skills
- Analytical Thinking
- Program Scheduling
- Operational Efficiency
- Training Course Coordination
- Training Manuals and Processes
- Process Evaluation and Enhancement
Websites
Projects
- 2022 - Developed a standard Mandatory Governance Process and Policy and a formula-based Monthly Mandatory Training report for L&D across APAC.
- 2021 - Implemented an automated CPD tracker by creating a formula-based Excel sheet to simplify the tracking process.
- 2020 - Developed a standard virtual induction programme for new hires across APAC and built the curriculum structure on LMS (Cornerstone).
- 2020 - Organised a CSR event for Compliance staff based in Singapore. Gathered 15 volunteers to support in packing of food for NGO (Food from the Heart).
- 2018 - Organised APAC Compliance Newcomers Seminar, Championed the teambuilding segment. Collaborated with Paris Compliance Team on the roll out of Compliance University in APAC and other engagement initiatives (i.e. ComplianceTube) and organised ComplianceTube friendly competition.
- 2017 - Championed and implemented Learning in Action Badge on ANZ internal social platform.
Languages
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Software
Power BI
Microsoft Words
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Timeline
Assistant Program Manager – Mandatory Training, Compliance, Conduct and Cybersecurity
BNP Paribas
07.2023 - Current
Programme Support Executive
BNP Paribas
07.2020 - 07.2023
Compliance Officer, Learning and Change, Business Management APAC
BNP Paribas
06.2018 - 07.2020
Regional Learning Analyst
Australia and New Zealand Banking Group
12.2016 - 05.2018
Learning Analyst
Australia and New Zealand Banking Group
07.2016 - 12.2016
Learning Coordinator
Australia and New Zealand Banking Group
07.2013 - 07.2016
Specialist Diploma in Business Analytics -
Temasek Polytechnic
Bachelor of Business Management -
Royal Melbourne Institute of Technology (RMIT) University
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