Adelene Oliveiro
Summary
Dynamic Billing Officer with proven expertise at IHH in streamlining billing processes and enhancing accounts receivable efficiency. Adept at fostering client relationships and resolving disputes, ensuring timely payments. Recognized for strong problem-solving skills and attention to detail, contributing to a reputation for exceptional service and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Billing Officer
IHH
10.2022 - Current
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Minimized late fees incurred on vendor invoices by staying abreast of due dates and submitting payments promptly when necessary.
- Streamlined the billing process for increased efficiency through implementing electronic invoicing systems.
- Ensured timeliness of payments received through regularly scheduled follow-ups with customers who had outstanding balances.
- Safeguarded company reputation by maintaining strict confidentiality of sensitive client information.
- Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
CSA
SATS
06.2009 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handle cross airlines check in, delayed flights and boarding pass processes
Waitress
Paramount Hotel
04.2005 - 12.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Diploma - Tourism Management
TMIS
Singapore Orchard 06.2021
Skills
- Teamwork orientation
- Accounts receivable
- Bank reconciliations
- Accounts payable
- Payment processing
- Invoice generation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Billing systems and software
- Verbal and written communication
- Decision-making
- Claims processing
- Customer engagement
- Insurance verification
- Billing best practices
- Teamwork
- Self motivation
- Interpersonal skills
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
Languages
English
Advanced (C1)
Malay
Beginner (A1)
Certification
- Service leadership
- Certified agile professional
- HR for non HR workshop certificate
Timeline
Billing Officer
IHH
10.2022 - Current
CSA
SATS
06.2009 - 10.2022
Waitress
Paramount Hotel
04.2005 - 12.2008
Diploma - Tourism Management
TMIS
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