Adeline Wong

• Be the primary point of contact and develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Customer champion within Merkle Science who work closely with the product team to advocate for key requirements of customers and identify new opportunities
• Ensure the timely and successful delivery of MS solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in industry related events
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests
• Responsible for keeping current clients satisfied on a day-to-day basis through regular calls and face-to-face meetings
• Monitor and analyze customers' usage of product
• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
• Liaise between the customer and internal teams
• Additional Roles, Milestones & Achievements :
• High retention rate of close to 90% in the current crypto market sentiments
• Cross-department function :- Assist sales team in generating leads and opportunities as BDR through public and close-door events
• Initiate new revenue stream for the company and cross-sell
• Recognised as one of the main voice in the company for product and process improvement.

• Provide efficient and effective customer service support to clients in crypto trading via live chats and email
• Be up-to-date on general market conditions in order to provide utmost excellent service quality to clients
• Diligently and effectively manage and follow up on inquiries of clients - Understand customers' needs and convert constructive feedback to management
• Continuously seek improvement to enhance team performance and work efficiently
• Additional Roles, Milestones & Achievements :
• CS Shift Leader – managing international team of CS Agents on day to day operation including process escalating, quality checking and staffing needs
• Lead SME (Subject Matter Expert) In NFT - Led the NFT team in handling client inquiries, platform UI improvement, overseeing weekly launches, and improve overall customer experience
• Represent Bybit to present Bybit NFT platform and business proposal to Redbull Formula One team.

• Providing one-stop solutions in protection and financial planning for both warm and cold markets
• Daily activities involving roadshows, canvassing, cold calling, and appointments in order to reach out to potential clients
• Analyze financial market movements to verify programs are successful and identify any necessary modifications.

• Responsible for leading enterprise and managed print services sales with a focus on growing new revenue opportunities with large accounts within assigned industries.
• Establish key relationships with business prospects to ensure maximum exposure and increase revenue.
• Responsible for identifying expansion and additional service opportunities for existing clients.
• Be subject matter expert and present the Fuji Xerox value proposition to executive level decision makers.
• Handling Manage Print Services, Workflow Solutions, Cloud Based solutions, Data Center, In/Outsourcing Printing & Scanning Services, IT Soft/Hardware Solutions etc.
  

Milestones & Achievements:

• Explored and expand the business vertically in the accounts given.
• Achieved target and incentives given by company.

• Provide financial advisory services.
• Promoting OCBC's full range of wealth management products, such as mortgage loans, insurance, unit trusts, and structured deposits according to customer's need.
• Targets to be achieved monthly as well as achieving the KPIs set in service.

Milestones & Achievements:

• Consistently achieving the Monthly Target set by the Bank.
• Listed in Achiever's List.

• Create brand awareness in large enterprise organizations within the commercial market.
• An initial list of 17 Enterprise organizations was the primary focus to penetrate and establish a corporate relationship.
• Cold Calling, Canvassing & Maintaining Relationships with Decision Makers.
  

Milestones & Achievements:

• Created account proles, set up activity plans, and established relationships with decision- makers.
• In addition to top account marketing, successfully penetrated 12 new corporate accounts in a year.

• Cold Calling & Canvassing.
• To maintain and expand customer base in given territory by increasing market awareness and coverage.
• To achieve given annual target of RM1.2mil.

Achievements:

• Twice Soaring Eagle winner in the Fiscal Year of 2008.
• Full Year Target Achievers exceeding 110% in Fiscal year of 2008 & 2010.
• Winner of Achievers Club in Fiscal Year of 2008 & 2010.
• Hit 5 out of 6 incentives trip of the entire employment period. (Achievement rate more than 110% Half yearly)