Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Others
Timeline
Generic

Adeline Loh

Singapore

Summary

Experienced operations and project management professional in the Language Services industry. Proven ability to lead teams, streamline operational processes, and enhance project management practices globally. Skilled in HR operations, training programs, stakeholder engagement, and delivering measurable business outcomes. Certified in coaching (ICF ACC) and HR (WSQ ACLP), seeking leadership roles to leverage expertise in team building and organizational growth.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Regional Operations Manager - APAC

Global Lingo (S) Pte Ltd
01.2021 - 05.2024
  • Spearheaded operational strategies across APAC, aligning with organizational goals and ISO standards.
  • Led HR functions including recruitment, training, and performance management for a global team.
  • Co-led development and delivery of training programs for 20 senior project managers, improving project management efficiency across APAC & EMEA.
  • Managed a diverse team across 4 regions (Singapore, Romania, Egypt, Guatemala), improving collaboration and boosting team productivity.
  • Achieved a 98% customer satisfaction rate and 100% year-on-year profit margin targets through effective financial and operational management.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Streamlined regional operations by implementing efficient processes and procedures.
  • Devised and executed training plans for new and existing staff to support competency and compliance.

Regional Operations Team Lead - APAC

Global Lingo (S) Pte Ltd
01.2020 - 12.2020
  • Built and developed a high-performing team, driving growth in the APAC region.
  • Led HR functions for the Singapore office, including the design and delivery of employee training programs.
  • Improved team effectiveness by establishing KPIs and aligning training plans with business goals.
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.

Country Manager

Global Lingo (S) Pte Ltd
03.2014 - 12.2019
  • Established and managed the Singapore office, handling recruitment, sales, marketing, and operations.
  • Collaborated with regional leadership to integrate business opportunities and foster employee development.
  • Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
  • Established strong relationships with key industry players for business growth and expansion.
  • Implemented process improvements, streamlining workflows and increasing team productivity.
  • Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.

Localization Senior Project Manager

Global Lingo (S) Pte Ltd
06.2011 - 02.2014
  • Managed client relationships and project deliverables, ensuring quality and financial targets were met.
  • Led projects across multiple regions, optimizing vendor relationships and risk assessment strategies.
  • Maintained schedules to meet key milestones at every project phase.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Crafted and maintained project plans and schedules to meet organizational objectives.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.

Localization Project Manager

Elionetwork Pte Ltd
11.2009 - 05.2011
  • Led translation and localization projects, utilizing TMS tools and managing client communication and deliverables.
  • Provided regular updates to stakeholders regarding project status, milestones achieved, and potential risks or delays.
  • Implemented cost-saving measures during the localization process, reducing overall expenses without compromising quality.

Localization Project Manager

Lingua Tech (S) Pte Ltd
09.2007 - 04.2009
  • Acted as primary liaison for clients and resources, ensuring the delivery of translation and website localization projects.
  • Developed comprehensive project timelines to monitor progress and adjust resources as necessary for on-time delivery.
  • Coordinated with vendors and stakeholders, ensuring timely completion of localization projects.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.

HR Executive

I-admin Pte Ltd
11.2006 - 06.2007
  • Supported HR functions, including reference checks and liaison with new hires, ensuring compliance with company policies.

Education

Advanced Diploma in Human Resources Management -

Society For Human Resource Management
Singapore
10.2024 - 04.2025

Associate Certified Coach -

International Coaching Federation (ICF)
Singapore
06.2024 - 03.2025

Advanced Certificate in Learning And Performance -

Institute of Adult Learning
Singapore
10.2024 - 12.2024

WSQ Diploma in Human Resource -

NTUC Learning Hub
Singapore
10.2024 - 12.2024

Bachelor of Science - Business (Second Class Honours)

University of Bradford
United Kingdom
01.2004 - 06.2006

Diploma in Business Management - Global Business Management

University of Bradford
Singapore
01.2003 - 12.2003

Skills

  • Project management expertise

  • Team Leadership & Development

  • Learning & Development

  • Coaching & Performance Management

  • Stakeholder Engagement

  • Organizational strategy development

  • Excellent interpersonal skills

  • Cost analysis

  • Compliance management

  • Data analysis

Certification

Associate Certified Coach, ICF

Personal Information

Nationality: Singaporean

Others

Immediate

Timeline

Advanced Diploma in Human Resources Management -

Society For Human Resource Management
10.2024 - 04.2025

Advanced Certificate in Learning And Performance -

Institute of Adult Learning
10.2024 - 12.2024

WSQ Diploma in Human Resource -

NTUC Learning Hub
10.2024 - 12.2024

Associate Certified Coach -

International Coaching Federation (ICF)
06.2024 - 03.2025

Regional Operations Manager - APAC

Global Lingo (S) Pte Ltd
01.2021 - 05.2024

Regional Operations Team Lead - APAC

Global Lingo (S) Pte Ltd
01.2020 - 12.2020

Country Manager

Global Lingo (S) Pte Ltd
03.2014 - 12.2019

Localization Senior Project Manager

Global Lingo (S) Pte Ltd
06.2011 - 02.2014

Localization Project Manager

Elionetwork Pte Ltd
11.2009 - 05.2011

Localization Project Manager

Lingua Tech (S) Pte Ltd
09.2007 - 04.2009

HR Executive

I-admin Pte Ltd
11.2006 - 06.2007

Bachelor of Science - Business (Second Class Honours)

University of Bradford
01.2004 - 06.2006

Diploma in Business Management - Global Business Management

University of Bradford
01.2003 - 12.2003

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Adeline Loh