Adeline Foo

Provided pro-bono counselling to a diverse group of clients with varying issues who needed mental health support

Counselling Issues attended to:

Anxiety ⎮ Depression ⎮ Couple Relationships⎮Trauma⎮ Grief and Loss ⎮ Self-esteem and Confidence⎮ Workplace Challenges⎮ Career Guidance and Change

Clients' General Profile:

Age ranges from mid-twenties to sixties⎮ Male and Female⎮ Working adults

Provided free emotional support and counselling services to clients with cancer or in recovery who receives physical treatment at the centre and in some cases, their caregivers and family members

Counselling Issues attended to:

Anxiety ⎮ Depression ⎮ Couple and Family Relationships⎮Grief and Loss ⎮ Self-esteem

Clients' General Profile:

Age ranges from forties to to sixties⎮ Female

Provides emotional support and companionship particularly to the elderly who shows signs of depressed moods

Observes and identifies cognitive incongruence in the elderly that surfaces during our conversation which may require further referral by the centre

To stimulate the elderly's cognitive response through conversations, often conducted in Mandarin or dialect

Provides companionship and accompaniment to the elderly either at the centre or at their home

• Responsible for the on-boarding process of clients under the Debt Program
• Improved customer satisfaction by addressing and resolving client issues promptly and professionally.
• Liaise and mediate with banks/creditors and assist in all clients' issues
• Monitor scheduled repayments of clients. Follow-up and offer assistance in times of delayed payment
• Mending customer service hotline
• Streamlined workflows for enhanced efficiency by identifying and implementing process improvements

Area of Expertise:

Structured Finance⎮Syndicated Finance⎮Trade and Receivables Finance⎮Project Finance⎮Corporate Finance⎮Corporate Banking

Role and Responsibilities:

• Take ownership, lead and facilitate transaction from start to end as a Deal Principal
• Deal execution (price, structure, negotiate, credit and documentation)
• Liaison with internal and external stakeholders across Asian regions and globally with HQs in Europe
• Lead and run projects (set up internal processes and SOPs)
• Team Lead - Coaching and mentoring a group of juniors
• Distribution of loans working in collaboration with global and regional banks