Adeline Ang Pei San
Summary
Motivational Personal Fitness Trainer skilled in assisting clients of all ages in reaching personal health and fitness goals. Assesses proper form while practicing exercises for optimal results. Accomplished in leading group fitness classes.
Overview
26
26
years of professional experience
Work History
Fitness Studio Owner
Glow Be Healthy Be Fit
01.2012 - Current
- Demonstrated how to carry out various routines and exercises.
- Designed and implemented variety of fitness instruction classes.
- Provided fitness assessments and program planning.
- Monitored clients' progress and modified programs.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted clients with personal fitness goals through realistic objectives.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Collaborated with other fitness professionals to develop and implement new programs.
- Led aerobics, yoga, core strength and kickboxing classes.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Customer Service Executive
JTC Corporation
06.2005 - 10.2012
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Technical Executive
JTC Corporation
06.1997 - 08.2005
- Conducted regular meetings with team and government departments and consultants to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Established and implemented departmental policies, goals and objectives.
- Conduct site checks prior to approval of certificates for fire safety and building occupation.
Education
Diploma in Sports And Exercise Science
Blackburn College, Lancaster University
School Of Behavioural Sciences Singapore10.2009
Diploma in Building Services Engineering
Ngee Ann Polytechnic
Singapore04.1997
GCE O-Level
Outram Secondary School
Singapore1993
PSLE
New Town Primary School
Singapore1990
Skills
- Process Improvement
- Compliance Requirements
- Sales Strategies
- Customer Relations
- Issue Resolution
- Customer Preferences
- Operational Procedures
- Coaching and Mentoring
Timeline
Fitness Studio Owner
Glow Be Healthy Be Fit
01.2012 - Current
Customer Service Executive
JTC Corporation
06.2005 - 10.2012
Technical Executive
JTC Corporation
06.1997 - 08.2005
Diploma in Sports And Exercise Science
Blackburn College, Lancaster University
Diploma in Building Services Engineering
Ngee Ann Polytechnic
GCE O-Level
Outram Secondary School
PSLE
New Town Primary School
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