Diploma in Law and Management, Temasek Polytechnic
Achieved A’s in modules such as Business Accounting and Legal Systems
Achieved “Distinction” Grade for Family Law
Completed modules in:
Legal Skills
Legal Methods
Legal Systems
Law of Tort
Contract Law
Legal Innovation & Technology
Criminal Law
Family Law
Conveyancing Law & Procedure
Company Law
Overview
3
3
years of professional experience
Work History
Operations and Customer Executive in Facilities Management
KICK OFF! SG
08.2023 - Current
In this role, I contribute to the day-to-day operations of one of Singapore’s renowned recreational futsal companies by ensuring the operational excellence of the premises, responding to corporate enquiries and event planning, to assisting with daily customer needs on site
I have gained immense experience in working with a small roster of staff to host events for corporations such as SGX, SembCorp and Singapore Police Force which has given me greater confidence in being a part of the execution of team events with the resources provided on hand.
Despite my initial uncertainty with database interpretation in this new job scope, I have overcome this hurdle by remaining receptive to daily critique on further improvisations I can make to better analyse customer data traffic and planning for events scheduling.
Outdoor Service Assistant for The Golf Wing
Dusit Thani Laguna Singapore
11.2021 - 01.2022
In this role I was tasked with the caddying of golf players and ensuring a smooth customer experience for esteemed club members at an internationally recognised resort
It provided me with my first introduction to service work and it gave me greater insight into the service industry and hone my professional interaction and etiquette skills
I was introduced to the hotel management industry and the day-to-day interconnection between the Club wing and the Resorts wing, which allowed me to elevate my meticulousness through constant inventory handling and routinely shuffling of customer bookings.
Education
Diploma in Law and Management -
Temasek Polytechnic
05.2024
GCE 'O' Level Certificate -
Kent Ridge Secondary School
01.2021
Skills
Competent in utilising legal research software such as LawNet, LexisNexis, and Elitigation
Assessed and ICDL certified (under SAL) in the 5 basic domains required in the legal and technological fields: Microsoft Excel, PowerPoint, Cyber Security, Word Document, MS Teams
Highly proficient in database interpretation with Customer Traffic Data and Events Scheduling
Obtained the requisite skills to analyse cases in a variety of legal specialties including Family, Criminal, Tort, and Contract Law
Capable in procedures such as contract drafting and conveyancing policies through school experience
Adept at general legal skills such as case reading, legal research, legal report writing and statutory interpretations
Part of the Sub-Committee of Business Studies Club for Academic Year 2023/2024
Acted under the Programmes Department for the Organising Committee of Business School’s Synergy Leader Camp 2024
Acted as a Business School Tour Guide for Business School during TP Open House 2024
Acted as an OGL for Business School’s 2024 Freshman Orientation
TP LawInc (2023-Present)
Part of the Sub-Committee of the Law and Management Interest Group, TP LawInc for Academic Year 2023/2024
Acted as an OGL for Law and Management’s 2023 Freshman Orientation
Acted as an OGL for Law and Management’s 2024 Freshman Orientation
TP Adventure Club (2023-2024)
Part of the Sub-Committee of Adventure Club for Academic Year 2023/2024
Acted under the Logistics Department of the Organising Committee for Adventure Club’s Overnight In-house Camp
Basketball Club (2019-2021)
Dedicated 3 years to the Basketball Club as I rose from a fringe team member to Vice-Captain of the Basketball CCA. I cultivated a level of purpose, and placing the needs of a team before myself whilst striving to promote open dialogue to foster better team spirit across the years.
Leadership and overall team contribution awarded me with the honour of being nominated for the Singapore National Combined Schools U16 Basketball Squad
Participated in various team competitions which included strenuous and timely routines whilst spearheading my team by memorisation of team plays and positional organisation on the court.
Contributed to civic engagement during an Overseas Camp aimed at refurbishing an elderly home in Johor Bahru as part of a Values-In-Action Campaign
Debate Club (2018-2019)
Engaged in critical thinking and enhanced inter-personal persuasive skills through rigorous sparring with senior debaters
Participated in 2 national competitions for public speaking which developed my structural thinking ability and raised my confidence levels in addressing the masses.
Sport Leaders Committee (2019-2021)
Engaged in various projects such as responding to the pandemic and serving as a Safe Distance Ambassador as part of the Committee of Leaders within the school to uphold the strict guidelines in place.
As a Sports Leader in the Organising Executive Committee, I was honoured with creative control over the annual Sports Day which allowed me to adapt between independent and collaborative work. It gave me the opportunity to both spearhead and delegate which were beneficial over the success in hosting such a key school event in spite of the specific demands in place.
Engaged in civic enhancement with the local community at West Coast Rocks to organise and manage activity stalls for all residents in the area. I garnered a special appreciation for community engagement and gained invaluable experience working alongside fellow leaders in the community.
Achievements
2023
Achieved “Distinction” Grade for Family Law Module
2021
EAGLES Award for Achievement, Good Leadership and Service
Special Commendation Award for Outstanding Contribution (Sports Leader)
Commendation Award for Outstanding Contribution (Basketball)
Commendation for Outstanding Academic Performance (Best in English Language)
Nomination for the Singapore National Combined Schools U16 Basketball Squad
2020
Commendation for Outstanding Academic Performance (Best in English Language)
2019
Commendation for Outstanding Academic Performance (Best in English Language)
Edusave Certificate of Academic Achievement
Selected for Top 200 Jr NBA National U15 Asia Camp
School Representor for UWC U14 Debate Competition
2019, School Representor for D&T: Science & Technology Challenge
2018
Commendation for Outstanding Academic Performance (Best in English Language)
Edusave Certificate of Academic Achievement
School Representative for National Public Speaking Competition
School Representative for Plain English-Speaking Award
References
Available On Request
Timeline
Operations and Customer Executive in Facilities Management
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
OPERATIONS MANAGER @ Building Operations & Facilities Management at Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)OPERATIONS MANAGER @ Building Operations & Facilities Management at Tetap Tiara Sdn Bhd (Jaya One Management Sdn Bhd)