Adam Hau
IT Professional
Hong Kong
Summary
Results-driven IT professional with extensive experience in systems administration, technical support, network management, and enterprise IT operations. Proven ability to troubleshoot complex technical issues, maintain and optimize IT infrastructure, implement security best practices, and support mission-critical business systems. Strong analytical, problem-solving, and communication skills with a track record of delivering reliable and efficient technology solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
CLS Management
Hong Kong
01.2021 - Current
- Administer and maintain corporate IT infrastructure, including servers, desktop systems, and network equipment, ensuring optimal performance and availability.
- Provide technical support to employees across multiple departments, diagnosing and resolving hardware, software, and connectivity issues in a timely manner.
- Manage user accounts, permissions, and access controls while ensuring compliance with organizational security policies.
- Monitor system health and performance, recommending and implementing upgrades to enhance reliability, scalability, and efficiency.
- Coordinate software deployment, system updates, and patch management across the organization.
- Support cloud-based platforms and enterprise collaboration tools to facilitate business operations.
- Contribute to cybersecurity initiatives through endpoint protection management, vulnerability mitigation, and user security awareness practices.
- Maintain comprehensive documentation of IT procedures, system configurations, and support workflows.
- Improved support service efficiency by streamlining processes and implementing automation, resulting in faster ticket resolution times.
- Contributed to infrastructure modernization projects that enhanced system stability, performance, and security.
- Assisted in the development and implementation of backup and disaster recovery strategies, strengthening business continuity and data protection.
Education
Bachelor of Information Technology - undefined
01.2020
Relevant Coursework: Network Administration, Database Systems, Cybersecurity, Software Development, Systems Analysis and Design, Cloud Computing
Skills
- Operating Systems
- Windows Server
- Windows 10/11
- Linux
- Networking
- TCP/IP
- DNS
- DHCP
- VPN Configuration
- Network Troubleshooting
- Cloud & Infrastructure
- Microsoft 365
- Microsoft Azure
- Active Directory
- Virtualization Technologies
- Programming & Scripting
- Python
- PowerShell
- SQL
- Tools & Platforms
- Microsoft Office Suite
- Jira
- ServiceNow
- Remote Desktop Tools
Certification
- Microsoft Certified Fundamentals
- CompTIA Network+
- CompTIA Security+
Languages
English
Cantonese
Timeline
IT Specialist - CLS Management
01.2021 - Current
University of Hong Kong - Bachelor of Information Technology,