Adalee Goh Siew Fong
Summary
Dynamic professional with extensive experience in customer service and relationship management. Skilled in problem resolution and project management, I have consistently enhanced client satisfaction and loyalty. Experienced in Microsoft Excel/Word/PowerPoint, I effectively manage diverse tasks while maintaining a focus on exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
BI Worldwide (Singapore) Pte Ltd
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Relationship Manager
Opes QX Pte Ltd
05.2023 - 11.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Freelance Masseur
Beauty Mum and Babies
05.2022 - 04.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Online Salesperson
Jem & Vivi Pte Ltd
02.2021 - 05.2022
- Promote sales of product on social media such as Facebook, Instagram and Tiktok.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Worked to build relationships with customers and built potential for additional sales.
Flight Attendant
Singapore Airlines Ltd
04.2018 - 09.2020
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Marketing Manager
Benji Pet Kennel Pte Ltd
09.2016 - 09.2017
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Admin & HR Manager, PA
Bo An Investments Pte Ltd
10.2014 - 09.2016
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Supervise day-to-day office administrative activities, manage facilities at office.
- Attend and manage the personal needs of employer (Chinese) and employer's family such as credit card related matter, bank account, reservation of restaurant/hotel, kid's school related matter, flight ticket, house's renovation and day-to-day activities etc.
Flight Attendant
Singapore Airlines Ltd
04.2012 - 05.2014
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Sales Associate
Louis Vuitton (Singapore) Pte Ltd
05.2010 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma - Private Secretary
BMC International College
02.2025
Diploma - Business Management
BMC International College
01.2025
Diploma - Tourism
World-Point Academy
Kuala Lumpur, Malaysia 2010
STPM (GCE A Level) -
Sekolah Kebangsaan St Anthony
Teluk Intan, Malaysia 2007
SPM (GCE O Level) -
Sekolah Kebangsaan Dato' Sagor
Langkap, Malaysia 2005
Skills
- Language (Proficient In Written and Spoken English, Chinese and Malay)
- Project management
- Customer service
- Relationship building
- Customer relations
- Problem resolution
- Scheduling
- Active listening
- Travel coordination
- Time management
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Client relations
- Microsoft outlook
Timeline
Customer Service Representative
BI Worldwide (Singapore) Pte Ltd
07.2024 - Current
Relationship Manager
Opes QX Pte Ltd
05.2023 - 11.2023
Freelance Masseur
Beauty Mum and Babies
05.2022 - 04.2023
Online Salesperson
Jem & Vivi Pte Ltd
02.2021 - 05.2022
Flight Attendant
Singapore Airlines Ltd
04.2018 - 09.2020
Marketing Manager
Benji Pet Kennel Pte Ltd
09.2016 - 09.2017
Admin & HR Manager, PA
Bo An Investments Pte Ltd
10.2014 - 09.2016
Flight Attendant
Singapore Airlines Ltd
04.2012 - 05.2014
Sales Associate
Louis Vuitton (Singapore) Pte Ltd
05.2010 - 04.2012
Diploma - Private Secretary
BMC International College
Diploma - Business Management
BMC International College
Diploma - Tourism
World-Point Academy
STPM (GCE A Level) -
Sekolah Kebangsaan St Anthony
SPM (GCE O Level) -
Sekolah Kebangsaan Dato' Sagor
Similar Profiles
Aurea BuonauroAurea Buonauro
Product Implementation Manager at BI WorldwideProduct Implementation Manager at BI Worldwide
Miriah HartfielMiriah Hartfiel
Customer Service Supervisor at BI WorldwideCustomer Service Supervisor at BI Worldwide
Christopher KaleyChristopher Kaley
Design Director at BI WorldwideDesign Director at BI Worldwide