FEMI NOVIANDINI

• Assist Retail Supervisor to provide report and daily activities of Retail Outlet officer
• Handle and escalate to management of problems and issues related to operational processes
• Undertake any assignment or special project which determine by Retail Supervisor and Retail Manager
• Handle the roistering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times
• Ensure, support and facilitate the Retail Outlet Officer to achieve AOP

• Built and maintained relationships with clients to provide ongoing support.
• Facilitated communication and collaboration between departments to help business function smoothly.
• Provide quality traces services to all parties, particularly customers and The Global DHL network
• aimed at resolving service problem to achieve ad exceed defined performance standards for customers and customer services

Key Account Buddy

• Ensure the smooth execution of Key Account servicing strategy for selected accounts in line working with customers to identify and incorporate needs

Big Fish Program Buddy

• Manage customer expectation by using DHL's services, ensure customer willing to be one of the selected account

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Described product highlights and benefits to help guide purchasing decisions.