Mohamed Khaliful Ashraf
Operations Manager
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Operations Manager
Ministry of Health (Singapore)
12.2022 - Current
- Create and maintain documentation related to policy for work operation
- Incharge of Training & knowledge management for Care Coordination cell
- Engaged with community for Healthier SG. (6months)
- Provided compassionate aid, care, and unwavering support to individuals diagnosed with Covid-19 and vulnerable medical conditions.
- Collaborated effectively with diverse agencies and stakeholders to secure financial assistance, food resources, and comprehensive caregiving for Covid-19 positive patients
- Facilitated seamless communication with various units and teams to resolve intricate cases, ensuring clear understanding and timely solutions
- Contributed to the development of Standard Operating Procedures (SOPs), workflows, guidelines, and checklists, optimizing daily operational efficiency
- Played an integral role in driving continuous enhancements in workflow efficiency and informed decision-making processes
- Proficiently managed Zendesk Platform by both generating and managing tickets, streamlining issue resolution
- Utilized expertise to design and implement macros, effectively automating workload and increasing overall productivity
- Additional title held : IT IC, Course & Leave Record IC
Care Manager
Ministry of Health (Singapore)
05.2022 - 11.2022
- Hired by agency (BGC Group) for Ministry of Health
- Role : Care Manager - Home Recovery Task Group Dedicatedly supported vulnerable Covid-19 patients, coordinating with various stakeholders for financial, food, and care assistance
- Collaborated on complex cases, improved operational processes, and automated tasks using macros
- Maintained records, managed Zendesk, and contributed to SOP development
- Additional title held: 3rd IC for Care Assistant Section, 3rd IC for Care Manger Section
Warehouse and Logistics Coordinator
HYDRO Systems Singapore LLP
10.2020 - 03.2022
- Managed seamless aircraft parts coordination for sales and repair, including permit applications and tax handling
- Oversaw local vendor inventory orders and ensured SAP documentation compliance
- Facilitated international shipments through effective communication with Asia Pacific forwarders
- Additionally, served as Engine Stand Repair Technician, proficiently managing GSE repair and administrative tasks
- Provided quotes, oversaw repairs, and generated necessary documents
- Create training manual guide for new employee.
Operations Manager
Persian Boutique Pte Ltd
06.2016 - 09.2020
- Managed the company's financial system and employee payrolls
- Oversaw forecasting and planning of company manpower operations
- Directed logistics management for regional product distribution
- Facilitated IT systems and security network operations
- Ensured seamless daily operations including cash register handling and POS devices across Persian Boutique outlets and brands
- Provided leadership guidance to enhance business growth and deliver exceptional customer experiences
- Demonstrated reliability, credibility, and confidence in delivering top-notch customer service
- Executed roles with analytical precision and held accountability as a manager in a small to medium enterprise
- Managed all Human Resource (HR) policies, encompassing employment contracts, salaries, and Central Provident Fund (CPF) contributions
- Engaged customers proactively, understanding and meeting their needs effectively
- Leveraged product knowledge to maximize sales opportunities and offer effective solutions
- Led monthly sales projection meetings and guided the sales team toward achieving objective-driven goals and solutions
- Create and conduct training for new employee.
Document Controller
SCDF(NSF)
08.2016 - 10.2016
- Review and Update SOP for Fire Command Centre
- Key Holder for HQ facilities management.
Document Controller
SCDF(NSF)
11.2012 - 08.2014
- Review and Update SOP for Fire Command Centre
- Key Holder for HQ facilities management.
Education
Bachelor of Engineering, Singapore - Aerospace Systems
Singapore Institute of Technology (SIT - UOG)
Singapore 04.2001 -
Diploma - Aerospace Systems & Management
Nanyang Polytechnic
Singapore 04.2001 -
Skills
- Health and safety compliance
- Labor Relations
- Customer Service
- Maintenance Planning
- Business Planning
- Contract Management
- Performance reporting
- Workflow Optimization
- Customer Retention
- Team Leadership
Certification
VBA in Microsoft
Timeline
Leadership Practical Skills
08-2023
Project Management - Heathcare Projects
06-2023
Become a Sig Sigma Green Belt
06-2023
VBA in Microsoft
01-2023
Operations Manager
Ministry of Health (Singapore)
12.2022 - Current
Care Manager
Ministry of Health (Singapore)
05.2022 - 11.2022
Warehouse and Logistics Coordinator
HYDRO Systems Singapore LLP
10.2020 - 03.2022
Document Controller
SCDF(NSF)
08.2016 - 10.2016
Operations Manager
Persian Boutique Pte Ltd
06.2016 - 09.2020
Document Controller
SCDF(NSF)
11.2012 - 08.2014
Bachelor of Engineering, Singapore - Aerospace Systems
Singapore Institute of Technology (SIT - UOG)
04.2001 -
Diploma - Aerospace Systems & Management
Nanyang Polytechnic
04.2001 -
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