(Ace) Yong Hao Leong
Summary
Results-driven Data Center Engineer skilled in Incident and Change Management, capacity optimization, and DC Space, Power, and Cooling Management. Collaborating with internal teams to address critical equipment outages, providing hardware break-fix support, and ensuring seamless data center operations. Passion at troubleshooting IT and network-related issues, performing inspections, and coordinating with various stakeholders for successful project execution and audits.
Overview
9
9
years of professional experience
Work History
Data Center Operations Engineer
Rahi Systems Pte. Ltd.
06.2023 - Current
- Understand Incident and Change Management processes.
- Capacity management (space, power, cooling, patch panel port availability). Understand DC Space, Power and Cooling Management.
- Work with our internal teams and subject matter experts to follow up on critical equipment outages (UPS failure, Chiller Failure) and other critical infrastructure events.
- Liase with DC Operations Executive, Production Server Engineers, Network Engineers and Team Lead to support queries and operational requirements.
- Provide hardware breakfix support (parts installation, reseat modules and cards, other replacements including HDD / Memory / Motherboard etc)
- Provide regular progress reports as required (move, change, support request and change)
- Provide support on HDD/SDD destruction and disposals, decommission of IT equipment (network switches/routers, servers, storage, backup devices)
- Provide onsite support during scheduled maintenance by Building Management/Landlord.
- Provide POP Site operations support and standby (if required)
- Perform troubleshooting of issues for IT, network-related equipment and Software troubleshooting .
- Perform regular physical / visual inspection of equipment and data center operations facilities.
- Perform DC access request management, Vendor management (coordination, escort, supervision, etc)
- Collaborate closely with various internal teams and external partners in executing data center projects, facility and audits (Security / Internal / External).
Delivery Contractor
Self Employed
12.2020 - 01.2024
- Streamlined delivery routes by optimizing navigation and scheduling to improve overall efficiency.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Collaborated with dispatchers to prioritize urgent deliveries, ensuring on-time arrival in critical situations.
- Planning and assigning routes to drivers.
- Door-To-Door deliveries
Senior Field Engineer
Contractor(Starhub)
08.2022 - 09.2023
- Resolved customer complaints and network equipment failures, performing daily site visit
- Design and recommend efficient and maximized wireless coverage
- Conducted scheduled fiber optics installations, internet setup, WiFi installations, troubleshooting, and repair of wiring.
- Executed infrastructure operations and maintenance of the core transmission network, ensuring continuous connectivity.
- Planned and carried out maintenance activities and change requests.
- Configured routers and switches, performed optical fiber system maintenance, troubleshooting, and restoration work.
- Collaborated with vendors and cross-functional teams to troubleshoot fiber-related issues.
- Configure and troubleshoot IOT equipments.
Financial Services Manager
PIAS
09.2019 - 11.2022
- Conducted personal sales and client servicing.
- Recruited and trained new financial advisors.
- Managing team size of 12-15 people.
- Established relationships to ensure client retention for wealth management services and client satisfaction.
- Advised clients on appropriate investment products and financial services.
- Implemented risk management strategies to protect clients'' investments and minimize losses
- Developed strong relationships with clients, leading to increased referrals and business growth
Agency Development Manager
AXA Singapore
07.2015 - 08.2019
- Promoted from Financial Planner to Agency Development Manager.(1year)
- Sourced new clients through cold calling, road shows, and door-to-door sales.
- Provided financial advice and marketed financial products.
- Recruited and trained new agents.
Education
Specialist Diploma - Specialist Diploma in Cloud Data Centre Technology
Nanyang Polytechnic
Singapore09.2024
Bachelor of Science - Logistics Management
University College Dublin
02.2015
Certifications - Certifications
Singapore College Of Insurance
01.2015
Diploma - Diploma (Logistics & Supply Chain Management)
Kaplan, Singapore
02.2013
Nitec - Nitec Electrical Technology
ITE College East
12.2010
Skills
- SOHO Networking installation and configuration
- Hardware Repair and troubleshooting
- Certified Data Center Professional (CDCP®)
- ITIL (Information Technology Infrastructure Library)
- Python Programming
- CERTIFIED SCRUM MASTER (CSM)
- Comptia Server
- Certified Data Center Facilities Operations Manager (CDFOM)
Additional Information
Co-founded and managed business operations of an events company from 2018 to 2020.
(headcount of 20people)
Timeline
Data Center Operations Engineer
Rahi Systems Pte. Ltd.
06.2023 - Current
Senior Field Engineer
Contractor(Starhub)
08.2022 - 09.2023
Delivery Contractor
Self Employed
12.2020 - 01.2024
Financial Services Manager
PIAS
09.2019 - 11.2022
Agency Development Manager
AXA Singapore
07.2015 - 08.2019
Specialist Diploma - Specialist Diploma in Cloud Data Centre Technology
Nanyang Polytechnic
Bachelor of Science - Logistics Management
University College Dublin
Certifications - Certifications
Singapore College Of Insurance
Diploma - Diploma (Logistics & Supply Chain Management)
Kaplan, Singapore
Nitec - Nitec Electrical Technology
ITE College East
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