Ace Mark Viron Calamaan
Senior Loan Coordinator
Summary
Accomplished Senior Loan Coordinator with a proven track record at Bluestone Home Loans Philippines, adept in documentation review and relationship management. Excelled in enhancing loan processing efficiency and customer satisfaction, surpassing quarterly performance targets by a significant margin. Mentored new team members, showcasing leadership and a commitment to development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Loan Coordinator
Bluestone Home Loans Philippines
03.2019 - 01.2025
- Ensured compliance with industry regulations through diligent monitoring of documentation and processes.
- Increased customer satisfaction by promptly responding to broker's inquiries and providing clear explanations on loan requirements.
- Enhanced loan processing efficiency by streamlining communication between clients and underwriters.
- Consistently surpassed quarterly performance targets for loan closings, contributing to the overall success of the department.
- Reduced turnaround time by actively participating in process improvement plans of the department.
- Improved client relations by proactively identifying potential issues and offering tailored solutions in a timely manner.
- Collaborated closely with underwriting teams to expedite the approval process while maintaining strict quality control measures.
- Provided mentorship and guidance to new team members, fostering a supportive work environment focused on growth and development.
Client Service Consultant
Wells Fargo Center Manila
06.2012 - 07.2018
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Collaborated with cross-functional teams to address client needs effectively and efficiently.
- Served as a trusted advisor to both internal stakeholders and external clients alike on matters pertaining to overall account health.
- Referred customers to correct representatives after answering questions.
- Participated in regular training sessions to stay current on industry trends, best practices, and product advancements for optimal customer support delivery.
- Updated accounts, documents and reports with efficiency and accuracy.
Education
Bachelor of Science - Biology
Sultan Kudarat State University
Tacurong, Sultan Kudarat 04.2001 -
Skills
Documentation review
Relationship management
Loan processing
Sales support
Portfolio management
Loan origination
Credit analysis
Loan servicing
Document analysis
Risk management assessments
Mortgage lending
Underwriting support
Certification
Ateneo De Manila University's - Preparing To Lead: First Step in Transitioning to Management
Timeline
Ateneo De Manila University's - Preparing To Lead: First Step in Transitioning to Management
08-2022
Senior Loan Coordinator
Bluestone Home Loans Philippines
03.2019 - 01.2025
Client Service Consultant
Wells Fargo Center Manila
06.2012 - 07.2018
Bachelor of Science - Biology
Sultan Kudarat State University
04.2001 -
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