Abu Bakar Siddiq
Summary
A driven assistant engineer at SMRT, consistently enhancing efficiency and streamlining workflows. Possessing expertise in mechanical systems and blueprint reading, excels in working collaboratively with teams to achieve project completion and effective communication. Committed to continuous improvement and operational excellence, resulting in significant improvements throughout the career.
Overview
19
19
years of professional experience
Work History
Assistant Engineer
SMRT
03.2013 - Current
- Participated in continuous improvement initiatives aimed at increasing efficiency within the department or organization.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Collaborated with other departments to facilitate successful project completion.
- Provided technical assistance to staff when needed.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
Customer Service Cashier
Sentosa Leisure Group
02.2011 - 02.2013
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Kitchen Staff Member
Long John Silver's
04.2006 - 04.2007
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Education
Diploma - Mechanical Engineering (Rapid Transit Technology)
Singapore Polytechnic
09.2023
NITEC Certificate - Precision Engineering (Machining)
Institute Of Technical Education
Singapore12.2007
GCE 'N' Level -
New Town Secondary School
2004
Primary School Leaving Examination -
Clementi Town Primary School
2000
Skills
- Mechanical systems
- Blueprint reading
- Testing procedures
- Proficient in Mechanical Assembly
- Computer skills
- Work Planning and Prioritization
Accomplishments
- Supervised team of 14 staff members.
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Engineer
SMRT
03.2013 - Current
Customer Service Cashier
Sentosa Leisure Group
02.2011 - 02.2013
Kitchen Staff Member
Long John Silver's
04.2006 - 04.2007
Diploma - Mechanical Engineering (Rapid Transit Technology)
Singapore Polytechnic
NITEC Certificate - Precision Engineering (Machining)
Institute Of Technical Education
GCE 'N' Level -
New Town Secondary School
Primary School Leaving Examination -
Clementi Town Primary School
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