Abilash Nair

• Manage a $1M+ portfolio of enterprise clients across SEA and India, with renewals and retention comprising 90% of scope, owning strategic relationships, account growth, and ongoing delivery of SaaS-based HRTech and Talent Acquisition solutions.
• Manage and expand existing accounts by identifying upsell and cross-sell opportunities, developing proposals, and facilitating additional requirements across the customer lifecycle to support retention and growth.
• Lead end-to-end account and talent solution strategies across APAC, collaborating with hiring managers to scope requirements, provide market intelligence, and implement data-driven recruitment strategies.
• Build relationships with multiple decision-makers and senior stakeholders, aligning technology solutions to customer requirements across AI-powered interviews and gamified assessments, talent screening, search and selection automation. Driving adoption and value realization through demos, training, and solution discussions, and helping clients transition to AI/ML-enabled sourcing models.
• Secure and scale strategic, multi-year client engagements across APAC, including onboarding high-value clients such as a global cloud provider and a leading home appliances MNC; contributed 20%+ of SEA regional revenue across IT, ITES, semiconductor, and healthcare accounts.
• Monitor account health through monthly and quarterly business reviews, SLA and KPI tracking, and customer feedback, coordinating with internal teams to address issues and strengthen engagement.

CRM / Prospecting Tools: Salesforce CRM, LinkedIn Sales Navigator, Lusha, MS Office, ChatGPT, Claude, Perplexity.

• Directed end-to-end business operations with full P&L ownership, including sales planning, client development, team management, and execution of growth strategies across Hong Kong and adjacent China markets
• Led the strategic reintroduction of Monster in the Hong Kong market, positioning differentiated HRTech solutions (AI-based interview chatbots, cloud-based recruiting platform TalentBin) to address low brand recall, improving customer retention through upselling, and driving new business acquisition across mid-market and enterprise segments.
• Penetrated new markets, successfully acquiring a top automobile and telecom enterprise in China through solution-based consultative sales, recognized in a case study presented to the Group CEO.
• Secured a major Hong Kong contract by leveraging Monster's social media recruitment suite, showcasing platform value to tech startups and traditional industries alike.

CRM / Prospecting Tools: Salesforce CRM, Lusha, MS Office, LinkedIn

• Led a team of 5 enterprise business development professionals, driving performance across account coverage, new business acquisition, client retention, upselling, and service delivery, with optimized Salesforce CRM usage for structured, data-driven account management.
• Managed strategic accounts for global stakeholders, collaborating with business development teams across the US, UK, India, and SEA to deliver unified global talent solutions to MNCs.
• Strengthened customer engagement through cross-functional collaboration, working with customer success, product, legal, and marketing teams to align market insights with internal strategy and drive continuous client value.
• Sold a diverse portfolio of recruitment and HR tech solutions, including big data-based subscription licenses, SaaS-based HCM & TMS suite, customized career site solutions, social media hiring solutions, and employer branding solutions.

CRM / Prospecting Tools: Salesforce CRM, MS Office, Lusha, Google Alerts, Print Job Ads, LinkedIn

• Led global account management initiatives for MNC clients across US, EU, and APAC, facilitating QBRs, product demos, training, and strategic proposals.
• Drove upsells, cross-sells, and renewals within named accounts, expanding presence across business units and enhancing long-term retention.
• Resolved client issues promptly, ensuring satisfaction and fostering long-term retention among global stakeholders.

CRM / Prospecting Tools: Citrix CRM, Google Alerts, Print Job Ads

• Coordinated interview processes with business heads, managing recruitment dashboards and MIS reports to monitor hiring progress and metrics.
• Sourced and screened candidates through referrals, job boards, and print media, conducting interviews to identify suitable hires for technical and non-technical roles.

CRM / Prospecting Tools: Print ads, Naukri, Monsterindia/JobsAhead