ABIGAIL JOY DIMALANTA
Affiliate Marketing & Customer Relations Specialist
Yerevan
Summary
Customer-focused operations specialist with extensive experience enhancing satisfaction and efficiency in sales, marketing, and business management. Skilled in multitasking, building strong customer relationships, and leading teams to overcome challenges. Focused on delivering exceptional service experiences that drive growth and implementing solutions to optimize processes.
Overview
1
1
Language
10
10
years of professional experience
Work History
Sales & Marketing Associate / Customer Service Representative
12.2024 - 06.2026
- Handled customer inquiries, promoted products and services, built client relationships, and supported sales and marketing initiatives to achieve business goals.
- Processed orders, handled concerns, and ensured customer satisfaction.
Customer Service Representative (Online)
06.2024 - 12.2024
- Provided exceptional online customer support, resolved issues, and ensured high customer satisfaction.
Restaurant Owner / Operations Manager
Samgyupyarn 249 Restaurant Bar
02.2023 - 12.2024
- Managed daily operations, staff, inventory, sales, customer service, and overall business performance.
- Implemented strategies to improve efficiency, increase profitability, and enhance customer experience.
Founder & Managing Director
ABC Sweet Cakes Shop
01.2018 - 01.2024
- Led overall business operations, strategic planning, marketing, and financial management.
- Managed staff, ensured product quality, and maintained excellent customer service.
Brand Ambassador & Marketing Representative
01.2016 - 01.2020
- Represented the brand in various events, promoted products and services, and helped increase brand awareness.
Receptionist / Head Administrative Assistant
Big Bowl Chinese Cuisine
01.2017 - 01.2018
- Managed front desk operations, handled administrative tasks, and supported daily business activities.
Receptionist
Kartini Hotel & Casino
01.2016 - 01.2017
- Assisted guests with inquiries and efficiently managed check-in/check-out and payment processes to ensure a seamless guest experience.
Education
Bachelor of Science - Nursing
De La Salle Medical and Health Sciences Institute
Dasmariñas City, Cavite01-2024
Bachelor of Science - Tourism Management
De La Salle University-Dasmariñas
Dasmariñas City, Cavite01-2017
Secondary Education - undefined
Emiliano Tria Tirona Memorial National High School
Gahak, Kawit, Cavite01-2015
Skills
Sales strategy
Customer Service Excellence
Client Relationship Management
Operations Management
Administrative Support
Multitasking & Prioritization
Problem-Solving
Organizational Skills
Microsoft Office (Word, Excel, PowerPoint)
Inventory Management
Adaptability
Attention to Detail
Communication Skills
Team Leadership
Fast Learner
Timeline
Sales & Marketing Associate / Customer Service Representative
12.2024 - 06.2026
Customer Service Representative (Online)
06.2024 - 12.2024
Restaurant Owner / Operations Manager
Samgyupyarn 249 Restaurant Bar
02.2023 - 12.2024
Founder & Managing Director
ABC Sweet Cakes Shop
01.2018 - 01.2024
Receptionist / Head Administrative Assistant
Big Bowl Chinese Cuisine
01.2017 - 01.2018
Brand Ambassador & Marketing Representative
01.2016 - 01.2020
Receptionist
Kartini Hotel & Casino
01.2016 - 01.2017
Secondary Education - undefined
Emiliano Tria Tirona Memorial National High School
Bachelor of Science - Tourism Management
De La Salle University-Dasmariñas
Bachelor of Science - Nursing
De La Salle Medical and Health Sciences Institute