Abigail Anne Wong
Singapore
Summary
Hospitality professional with over 10 years of experience in the food and beverage industry, specializing in restaurant operations, team leadership, and guest service excellence. Proven track record in managing daily operations, developing staff, improving operational efficiency, and ensuring compliance with health and safety regulations. Strong team leader with the ability to manage high-volume service environments while delivering exceptional guest experiences.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
The Providore Singapore
12.2013 - 03.2026
- Managed daily restaurant operations ensuring smooth service and operational efficiency
- Supervised multiple team including service staff and kitchen coordination
- Led recruitment, training, and development of employees across different levels
- Maintained high standards of customer service and resolved guest concerns
- Implemented operational improvements to enhance service quality and efficiency
- Managed inventory, stock levels, and supply chain coordination
- Ensured compliance with food safety regulations and workplace health standards
- Monitored operational performance and maintained service standards
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Team Leader
Jones The Grocer
11.2011 - 03.2013
- Assisted supervisors in managing daily restaurant operations
- Supervised staff during shifts and ensured smooth service flow
- Maintained stock levels and ensured availability of operational supplies
- Performed end-of-day sales reconciliation and transaction verification
- Coordinated with suppliers to ensure timely delivery of quality ingredients and products.
- Fostered a collaborative team environment, enhancing communication and teamwork among staff members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Intern – Hospitality Operations
Baguio Country Club
07.2011 - 09.2011
- Completed departmental rotation across bakery, kitchen, housekeeping and service
- Gained hands-on experience in hospitality operations and service standards
- Learned operational procedures across multiple departments within the club
- Supported daily operations by maintaining customer service standards and addressing guest inquiries.
- Collaborated with team members to streamline operational processes, enhancing overall efficiency.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Hotel and Restaurant Management
University of Santo Tomas
Philippines01-2011
Skills
- Team management
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Customer-oriented
- Adaptable
- Kitchen equipment operation and maintenance
- Coaching and mentoring
- Inventory control and record keeping
Timeline
Restaurant Manager
The Providore Singapore
12.2013 - 03.2026
Team Leader
Jones The Grocer
11.2011 - 03.2013
Intern – Hospitality Operations
Baguio Country Club
07.2011 - 09.2011
Hotel and Restaurant Management
University of Santo Tomas