Abhishek Sampath
Business Program Manager
Singapore
Summary
To work in a challenging and fast-paced environment leveraging my current knowledge, core competencies and fostering creativity along with available opportunities to learn and grow for improving myself to provide my best.
Business Program Manager with 8+ years of experience in Finance IT and Risk & Compliance sectors. A Microsoft Certified Professional on Database Administrative fundamentals with a strong background in various Programming languages and BI tools with knowledge on end-to-end workflows of Stocks and Trading platforms as well as data analysis on E-Commerce realtime transaction to monitor, detect and prevent fraudulent activities. Recognized for collaborative and proactive approach with automating manual process workflows within the team with the help of multiple programming tools. Always eager to learn new things which help me achieve my goals on organizational and individual level.
Overview
3
3
years of professional experience
1
1
Language
Work History
Business Program Manager in Risk Ops and Commerce Protection
Microsoft Operations Pte Ltd
09.2018
- Handle sensitive Customer while adhering to all the policies and regulations
- Identifying, analyzing fraudulent patterns & trends using various in-house applications and third-party tools to make accurate accept/reject decisions on real-time transactional data and escalations while maintaining SLA for consumer and commercial primary businesses such as M365/Physical and digital products on consumer platforms
- Adhering to platform KPIs related to accuracy, decision time, and productivity
- Working for multiple secondary Business programs such as Chargebacks (Labelling and Representments) and Refund Labelling, OneVet (Business verification), Fraud Hunters Program, Disruption Investigative Response Team (D.I.R.T) while maintaining quality in work
- Conducted an SQL Training session within two different sites in the team to help colleagues understand the fundamentals of SQL and query writing to understand the use of SQL better in their BAU tasks
- Handling the compliance-based maintenance work of our team’s Azure subscription-based tools and resources.
Software Developer
HSBC HSDI
07.2015 - 07.2018
- End to End Support from data processing and manipulation to Front End Application support as part of BAU for Global MI360 Application and Customer Product information Database (CUPID)
- Involved in analyzing and debugging the FOS and BOS data processing by CUPID
- Resolving data issues on Application side and Database side as and when required
- Have recently started supporting the new Application Trade Eligibility and Execution (TE2)
- Developing solutions for batch enhancement and data issues
- Understanding and analyzing the user requirements and based on their inputs provided the solution to user
- Involved in CR (Change Request) process to run the application in an efficient way
- Involved in DR (Disaster Recovery) activity
- Data monitoring through tolls like Control M and Grafana
- Working as part of Dev Ops and Agile.
Education
BCA -
Savitribai Phule Pune University - Affialiating Colleges
H.S.C - Commerce
Carmel Junior College, I.S.C. Board
S.S.C -
Carmel Junior College, I.C.S.E. Board
Skills
C, C, Data Structures, RDBMS, SQL, HTML, Java, J2EEundefined
Areas Of Interests
Sports, Music and Gaming
Personal Information
- Date of Birth: 12/26/1992
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that the aforesaid is true and reliable to the best of my knowledge.
Timeline
Business Program Manager in Risk Ops and Commerce Protection
Microsoft Operations Pte Ltd
09.2018
Software Developer
HSBC HSDI
07.2015 - 07.2018
BCA -
Savitribai Phule Pune University - Affialiating Colleges
H.S.C - Commerce
Carmel Junior College, I.S.C. Board
S.S.C -
Carmel Junior College, I.C.S.E. Board
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