ABHIRRAMI A/P MANOHARAN
Telok Blangah
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning as well as handling customer interactions and resolving issues promptly. Utilises strong organisational and communication skills to foster collaboration and build strong customer relationships. Track record of successfully overseeing project execution and maintaining high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Corporate Banking Team Lead
Hong Leong Bank
01.2022 - 01.2025
- Developed and managed a portfolio of large credit relationships.
- Provided financing recommendations that are tailored to customers’ needs through synthesis and evaluation of overall assessment of customers.
- Monitored credit relationships to ensure ongoing compliance with approved terms and conditions.
- Reviewed existing relationships at intervals consistent with the bank policy.
- Directed and supervised ongoing customer management by monitoring customers’ financing implementation plans.
- Maintained a detailed and current understanding of the industry; current market structures; regulatory requirements and issues to ensure that opportunities are realized, and the risks mitigated.
- Executed the necessary process for transactions and liaise with operations and credit team.
- Maintained strong internal relations and capitalize on cross-selling opportunities through collaborating with other departments to meet a diverse range of customer needs and expectations.
- Served as a mentor for team members as they develop and/ or refine credit recommendation, negotiation, and cross-selling skills/ techniques.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Implementer
Infinite Computer Solutions – Hong Leong Bank vendor
01.2020 - 01.2022
- Overseen payment operations, daily bank reconciliations ensuring transactions are processed efficiently, accurately and in accordance with regulatory requirements.
- Supported trust banking operations, working closely with Finance to maintain account integrity.
- Taken ownership of payment function transfers, ensuring seamless handovers and continuity in operations.
- Assisted in fraud investigations, providing documentation and support to mitigate financial risks.
- Coordinated remediation and resolution steps with the business for issues and incidents impacting the trading platform(s) inclusive of platform outages and associated impact on client orders and trades. Remediation involved working with various teams, both on the technical side as well as client facing so that issues are efficiently investigated, triaged, communicated, and resolved in a timely manner.
- Provided trading operations support, including but not limited to handling internal service requests, operational requests, and partner agreements.
- Maintained oversight of operational risks and escalate any critical issues to management.
- Taken ownership of client trade debtors through completion of various daily reports and liaise with internal teams for escalation in a timely manner.
- Supported in investigation of trade related, debt-related and liquidation issues, collaborating with relevant teams to determine root causes as required.
- Responsible for distribution of incident communication to the business for system incidents and outages.
- Assisted in testing of system changes across trading systems as required as new changes or bug fixes are deployed.
- Contributed to plans for expansion, automation, and improvements in usage of these systems which involved business analysis work and document requirements for changes.
- Provide critical support in the administration and coordination of vendor management programs, specifically those aligned with data and digital transformation objectives.
- Build and maintain effective relationships with key stakeholders, acting as a liaison to ensure seamless business connectivity and support.
Customer Relation Officer
Genting Malaysia Berhad
01.2019 - 01.2020
- Responded promptly to customer inquiries, handling and resolving customer complaints
- Obtained and evaluated all relevant information to handle product and service inquiries
- Provided pricing and delivery information, performed customer verifications, set up new customer accounts
- Processed orders, forms, applications and requests
- Communicated and coordinated with internal departments to resolve customer issues
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Followed up on customer interactions, provided feedback on the efficiency of the customer service process
- Ensured customer satisfaction and provided professional customer support
- Identified and assessed customers’ needs to achieve satisfaction
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Followed communication procedures, guidelines and policies
- Taken the extra mile to engage customers
- Worked closely with the customer service team to develop innovative ways to increase customer satisfaction
- Generated sales leads
- Kept records of customer interactions, processed customer accounts and file documents
Education
Bachelor - Human Capital Management
Management & Science University (MSU)
Malaysia01.2024
Diploma - Management
Management & Science University (MSU)
Malaysia01.2020
O Levels -
Tunku Ampuan Najihah National Secondary School
Malaysia01-2016
Skills
- Leadership
- Excellent communication
- Process and quality improvement
- Human resources management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Conflict and complaint resolution
- Coaching and mentoring
- Customer service
- Critical thinking
- Budget management
- Decision making
- Time management and multitasking abilities
- Microsoft office
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
REASON FOR LEAVING
I am looking for new career growth and development opportunities. I've gained much experience throughout that eager to take new challenges and learn new skills.
Timeline
Corporate Banking Team Lead
Hong Leong Bank
01.2022 - 01.2025
Implementer
Infinite Computer Solutions – Hong Leong Bank vendor
01.2020 - 01.2022
Customer Relation Officer
Genting Malaysia Berhad
01.2019 - 01.2020
Bachelor - Human Capital Management
Management & Science University (MSU)
Diploma - Management
Management & Science University (MSU)
O Levels -
Tunku Ampuan Najihah National Secondary School
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