Summary
Reliable management consultant who has helped clients to draft and implement strategic initiatives and process improvements. Hand-picked by client executives across geographies to lead transformation projects; recognized by employers for enhanced client satisfaction and consistent results.
- A total of 16.5 years of experience across consulting, digital transformation, analytics, and process improvements in Supply Chain.
- Expertise in domains such as FMCG, Automobiles, Risk & Compliance, Banking, and Information & Technology.
- Used techniques such as prioritization, risk management, relationship building, and proactive communication to build credibility with executive teams and stakeholders.
- Experienced in tools such as Tableau, Alteryx, JIRA, Confluence, MS Office Suite, MS Power BI, SAP
Overview
18
18
years of professional experience
Work History
Account Growth and Revenue Facilitator
Cognizant Singapore (confidential)
01.2023 - 10.2024
- Revenue Growth: Built rapport with client leads to establish feedback loops which in turn provided more opportunities.
- Cost reduction: Identified and controlled cost levers to ensure improved margins, month-on-month
- Client engagement: Engaged BU leads with periodic and proactive updates and a mix of formal and informal meetings
- Risk Mitigation: Identified and highlighted risks, assumptions, dependencies, and out-of-scope parameters for project
- Negotiations: Conducted negotiations for grade-lifts and oversee the annual renewal process of TandM contracts
- Lead Generation: conducted periodic client meetings which helped preparation for the upcoming opportunities
- Additional role: Sales Operations - Pipeline, Reporting and Channel Management
- Prepared the budget and forecast, was accountable for monthly deviations
- Tracked new opportunities till closure for effective fulfillment to meet monthly targets
- Presented monthly business updates to the Sales Director and ASEAN BU review team, along with recommendations
- Conducted periodic meetings with vendor partners to align expectations and to receive continued support
- Worked out margin feasibility check for new projects
Lead PMO, Governance and Support
Cognizant Singapore (confidential)
02.2022 - 12.2022
- Monitor: Tracked project progress vs
- Agreed baselines for cost, quality and schedule
- Published project status report timely for senior management review and approval
- Issue Resolution: Acknowledged and addressed the issues and risks on priority, kept relevant stakeholders informed of the resolution timelines and ensure post-resolution alignment with them
- Resource Management: Released resources as per agreed resource plan
- Change management: Followed change request guidelines and ensure 100% compliance
- Project set-up: Coordinated with internal FPandA teams to get projects approved in system
- Cost Control: Tracked KPIs such as offshore/onsite ratio, senior/junior resource ratio
- Building trust: Handled adverse situations with proactive communication based on 'bad-news-early' principle
- Audit: Monitored the audit process for the umbrella account (comprising multiple projects) and intervene in case of deviations
- Coaching: Conducted workshops to train PMOs in implementing the best practices across other accounts
Demand Planner
Capgemini (for Unilever Int)
08.2021 - 02.2022
- Optimized inventory levels through demand planning and forecasting, reducing stockouts and overstocks.
- Improved forecast accuracy, utilizing advanced analytics and demand planning tools.
Program Manager - Planning Excellence & Analytics
Capgemini (for Unilever)
08.2015 - 08.2021
- Led Plan Excellence team to conceptualize and drive programs for efficient (supply and demand) planning process for SEA countries
- Project- Prepared Cost Saving models for SEAA Opcos for the identified opportunities
- Conceptualized an initiate backed by data to generate buy-in from country heads to implement the same in their geography
- Project- Measured supply planning and demand planning KPIs for SEAA countries, published monthly scorecard with countries
- Automated and visualized these reports with Power BI Dashboards
- Project- Rationalization of SKUs led to lesser capital blocked in FG
- Prepared and published Loss trees - for both Finished goods and RPM
Strategic Initiatives and Key Account Management
Capgemini (for Unilever Int)
11.2013 - 07.2015
- 3 initiatives: Improve O2C process, lower cost of inventory storage and establish MIS
- Streamlining O2C Process - from receiving perfect order to order punching to maximise delivery to timely invoicing
- Conceptualized and implement a system around receiving of purchase orders till its closure
- Mapped all touchpoints with respect to an incoming purchase order, compare as-is and to-be scenarios to find gaps, prepared plan to fix the gaps and align with client and development team, monitor and track till closure
- Identified and fixed/eliminated gaps for punching of 'Perfect' orders in the system; to achieve target of fill rate >90%
- Reduce cost of inventory storage
- Executed ways to minimize port charges for DG goods and eventually reduce the overall cost of goods storage
- Coordinated with supply planning team and manufacturing sites to fix the identified gaps
- Establish MIS
- Automated reporting with Tableau for accuracy and timely insights
- Logistics- optimized usage of all 3 modes - air, sea, and surface to achieve cost reduction and higher fill rate
- Logistics- conducted periodic meetings with 3P warehouse and freight forwarders for efficient operations
- Key accounts management: Streamlined processes around forecast and order submission, credit, claims, quality issues, new SKU set-up (NPD), dispatches, periodical updates, etc., achieved quarterly sales target for the client for 2 out of 3 quarters
- Participated in weekly DSR (Demand Supply Reconciliation) meetings
- Pricing & Procurment: Coordinated with sourcing and internal finance team for standard cost and transfer pricing
Supply Chain Analytics and Demand Planning
Capgemini (for Coke, Unilever Int)
04.2012 - 10.2013
- Project- delivered analytics projects in the areas of spend, procurement, and supply chain
- Delivery of analytics project included requirement gathering, data collection and hygiene, analysis, diagnosis, consulting and recommendations
- Liaised with pre-sales team to develop sales collateral material
- Conducted demand planning activity for new business verticals
- Analysed inventory levels using SAP R1 and SAP Bex
- Procurement- Cost savings on Indirect procurement
- Coordinated with client and internal team for commissioning of Benchmarking tool
- The tool compared costing of various services across 50+ geographies; was responsible from requirement gathering stage till the client sign-off on the working model
Responsible for sourcing and P&L of an automobile franchise
Self-employed
06.2006 - 04.2010
- Company Overview: Franchise of India's second largest 2-Wheeler manufacturer
- Responsible for the forecasting and procurement of finished goods
- Order placement was a function of forecast, lead time, vehicle mix, fleet availability, etc
- Responsible for sourcing of spare parts (3000 different SKUs to reduce sales loss due to unavailability
- Other responsibilities included-
- Design and supervise campaigns for sales, promotion, and marketing
- Create brand awareness to gain market share
- Growth and profitability of the overall enterprise
- Franchise of India's second largest 2-Wheeler manufacturer
Education
Post Graduate Diploma in Business Management - Operations & Marketing
04-2012
Bachelor of Engineering - Electronics and Telecommunications
06-2006
Skills
- Management Consulting
- Process Improvement
- Stakeholder Engagement
- Digital Transformation
- Cost Optimization
- Risk Governance & Reporting
- Project management
- Business Strategy & Account growth
- Budgeting and Forecasting
- Demand and Supply planning
Timeline
Account Growth and Revenue Facilitator - Cognizant Singapore (confidential)
01.2023 - 10.2024
Lead PMO, Governance and Support - Cognizant Singapore (confidential)
02.2022 - 12.2022
Demand Planner - Capgemini (for Unilever Int)
08.2021 - 02.2022
Program Manager - Planning Excellence & Analytics - Capgemini (for Unilever)
08.2015 - 08.2021
Strategic Initiatives and Key Account Management - Capgemini (for Unilever Int)
11.2013 - 07.2015
Supply Chain Analytics and Demand Planning - Capgemini (for Coke, Unilever Int)
04.2012 - 10.2013
Responsible for sourcing and P&L of an automobile franchise - Self-employed
06.2006 - 04.2010
Narsee Monjee Institute of Management Studies - Post Graduate Diploma in Business Management, Operations & Marketing
Pt Ravishankar Shukla University - Bachelor of Engineering, Electronics and Telecommunications
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