Ariela
Singapore
Summary
Professional in guest services with robust background in customer engagement and hospitality. Detail-oriented individual and strong focus of team collaboration. Adaptable to changing needs, reliable, and skilled in conflict resolution, communication, and problem-solving. Passionate about elevating guest experiences and fostering positive interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Ambassador
Sofitel Singapore City Centre
09.2022 - Current
- Welcoming guests and allocating them in accordance with their reservations and membership benefits
- Working close with other departments to ensure guests' needs and satisfaction are delivered pre, during and post stay
- Introducing hotel loyalty program to new guests while applying and delivering promises to the members
- Daily cashiering and billing
- Emphasize on creating memorable stay for guests and bidding a fond farewell to make certain that they return again and again
- Creating reservations for walk-in guests and those who extended their stay
- Attending guests' complaints and going above and beyond to win them back
- Handle daily room assignment and working close with Housekeeping Department to accommodate room assignment requests
Hotel Receptionist
H&M Hotel
11.2020 - 03.2022
- Welcome and assist guests with check-in and check-out procedures
- Provide guests' requests, transportation arrangements and personalized recommendations of the area
- Handle payment transactions and financial records
Marketing Ambassador
Aero Color / Vexel Myanmar
11.2018 - 08.2020
- Company Overview: Promotional printing services Company
- Managed contents for company digital social media platforms
- Maintained contact with regular customers for repetitive orders
- Reaching new clients through digital platforms or in person
- Arranging Quotations and Invoices for Customers' order
- Assisting operation team with printing duties when required
- Promotional printing services Company
Education
IQN(UK) Diploma - Marketing
Myanmar Management Institute
01.2018
High School Diploma -
No.1 Basic Education High School
01.2014
Skills
- Opera Cloud
- Opera V5
- ResaWeb
- Microsoft Word
- Microsoft Excel
- Restaurant Operations
- Banquet Operations
- Leadership
- Time management
- Teamwork
- Growth Mind-set
- Confidence
Accomplishments
- LQA Star Employee of 2024 (Sofitel Singapore City Centre)
- Best Talent of the Quarter4 in 2024 (Sofitel Singapore City Centre)
- Top 2 Enroller & Upseller in 2024 (Soiftel Singapore City Centre)
Hobbies and Interests
- Marketing
- Photography
- Music
- Movies
- Futsal
Certification
- Food Safety and Hygiene, 09/2022
- Hospitality English and F&B Management, 05/2022
- 15 Invaluable Laws of Growth, 09/2018
- Sales and Marketing Management, 11/2017
Languages
English
Burmese
Mizo
Timeline
Guest Service Ambassador
Sofitel Singapore City Centre
09.2022 - Current
Hotel Receptionist
H&M Hotel
11.2020 - 03.2022
Marketing Ambassador
Aero Color / Vexel Myanmar
11.2018 - 08.2020
IQN(UK) Diploma - Marketing
Myanmar Management Institute
High School Diploma -
No.1 Basic Education High School
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