Abdul Razak Abd Rahman
Summary
Oriented and determined lift professional with more that 13+ years in a fast paced lift company. Recognized as best professional in year 2019 for quality, safety and collaboration. Awarded as best Customer commendation in 2023 for dedication to providing outstanding service, making a positive impact on customer experience as a Field Operation Manager.
Contributed to boost positives reviews by over 40%
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Otis Elevator Singapore (SIGMA)
08.2021 - Current
- Develop a full understanding of service customer requirements as well as competitor's knowledge to manage service portfolios effectively and efficiently.
- Visit sites and meet customers to ensure our services are excellent and address non-performance, whenever necessary.
- To review measure and monitor breakdown / Callback rate of delegated zone.
- Prepare regular status update on service performance
- Lead troubleshooting and technical solution to ensure lifts are in Tip-Top conditions.
- Handle daily administration and technical matter in maintenance services.
- Participate in Environmental, Health and Safety activities and prepare field operations for safety audits and inspection, execution and closure of audit findings.
- Strong adherence to the company rules and regulations on ethics, safety and controls.
- Budget management. Developed and manage operation budget, ensuring cost effectiveness and resource optimization.
- Identify operational challenges and develop strategies to overcome them
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
Lift Technician
Schindler Lifts Singapore
11.2011 - 08.2021
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Coach / Mentor junior technicians and identify their weaknesses / strength
- Attending to "callback"
- Carry out Prevail Quality Checks on new lifts before handing over to EI maintenance
- Service and troubleshooting of equipments
- Ad-hoc
NDT Inspector
Hi-Tech NDT Inspection Services PTE LTD
09.2010 - 10.2011
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
- Evaluated and reported inner structure and flaws by preparing scaled diagrams pinpointing defects.
- Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.
Pre-Boarding Screening Officer
Certis Cisco
06.2008 - 05.2010
- Responsible for providing travelers with a safe and positive travel experience
- Lookout for potential threats and effective in the event of an alert.
Education
Diploma - Electrical Engineering Technology
PSB Academy
Singapore02.2018
Higher NITEC - Electrical Engineering
Institute of Technical Education College West
Singapore09.2012
NITEC - Retail Services
Institute of Technical Education
Singapore03.2006
GCE "N" Level -
Greenridge Secondary School
Singapore01.2004
Skills
- Maintenance and Repair
- Flexible and Adaptable
- Coaching and Mentoring
- Decision-Making
- Problem-Solving
- Dependable and Responsible
- Teamwork and Collaboration
- Customer Relationship Management
- Lead Generation
Certification
- Specialist Diploma in Construction Productivity Enhancement (BCCPE) * 12 July 2023
- Certificate of Competency for Lift Specialist
Languages
Malay
Advanced (C1)
English
Advanced (C1)
Timeline
Field Operations Manager
Otis Elevator Singapore (SIGMA)
08.2021 - Current
Lift Technician
Schindler Lifts Singapore
11.2011 - 08.2021
NDT Inspector
Hi-Tech NDT Inspection Services PTE LTD
09.2010 - 10.2011
Pre-Boarding Screening Officer
Certis Cisco
06.2008 - 05.2010
Diploma - Electrical Engineering Technology
PSB Academy
Higher NITEC - Electrical Engineering
Institute of Technical Education College West
NITEC - Retail Services
Institute of Technical Education
GCE "N" Level -
Greenridge Secondary School
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