Abdul Rahman Bin Mahmoud Ahmed Salem Ali

Professional Experience

Lead Flight Attendant

Singapore Airlines–

1st October 2023 – Present]

• Supervise and coordinate a team of flight attendants to ensure smooth operations during flights.

• Conduct pre-flight briefings to discuss safety procedures, service expectations, and special passenger needs.

• Monitor and enforce safety regulations and operational standards throughout the flight.

• Assist in resolving passenger concerns, conflicts, or emergencies with professionalism and empathy.

• Train and mentor new flight attendants, providing feedback to enhance performance and service quality.

• Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
• Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.

• Flight AttendantSingapore Airlines –[1st Aug 2012 – 30th Sep 2023]
• Delivered outstanding customer service to passengers, ensuring a pleasant and comfortable travel experience.
• Demonstrated in-depth knowledge of safety equipment, protocols, and emergency evacuation procedures.
• Performed pre-flight safety checks, assisted with boarding, and ensured passengers complied with safety regulations.
• Communicated effectively with passengers, including providing instructions in multiple languages.
• Relevant Coursework: Aviation Safety, Customer Service Excellence, Communication
• Exhibited flexibility amid unforeseen changes.
• Ensured safe cabin environment through pre-flight safety checks.
• Managed medical emergencies efficiently in compliance with protocols.
• Provided exceptional service, enhancing overall satisfaction.