Abdul Rahman Bin Ismail
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Desktop Support Engineer
NCS Pte. Ltd.
05.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted end-users with conference room equipment setup and operation.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Troubleshot problems or issues with desktops and laptops.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
IT Field Technician
NEC Asia Pte Ltd
08.2016 - 01.2018
- Configured hardware, devices, and software to set up work stations for ICA's motorbikes lane.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Perform on-site operation support of PC’s, application & peripherals for system.
- Liaise with Level -2 support on trouble shooting.
- Perform preventive maintenance of software and hardware.
- Cloning of PC and conversion of system and simple networking configuration
Projectionist
Prima Metra Pte Ltd.
03.2010 - 07.2016
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Service and repair of cinema equipment’s.
- Maintenance of digital projections audio systems.
- Calibration of audio visual systems.
- Hard drive cloning, replacement and servers configuration.
- Monitoring of TMS systems.
Projectionist
Golden Village Pte Ltd.
01.2001 - 02.2010
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Operate the IMAX projection and digital equipment.
- Operate cinema audio and automation system.
- Maintenance of cinema facilities.
- Daily routine task assigned by supervisor.
Education
No Degree - NTC 2 Diesel Mechanics
ITE Bukit Merah
Singapore12.1996
No Degree - NTC 3 Diesel Mechanics
ITE Bukit Merah
Singapore12.1995
No Degree - PSLE
Fengshan Primary School
Singapore12.1991
Skills
- Software and Hardware Issues
- Hardware Installation
- Employee Computer Support
- Deskside Support
- Customer Service
- Staff Support
- Equipment Maintenance
- Component Replacements
- Friendly and Patient
- User Request Coordination
- PC Configuration
- Computer Hardware Knowledge
Timeline
Desktop Support Engineer
NCS Pte. Ltd.
05.2019 - Current
IT Field Technician
NEC Asia Pte Ltd
08.2016 - 01.2018
Projectionist
Prima Metra Pte Ltd.
03.2010 - 07.2016
Projectionist
Golden Village Pte Ltd.
01.2001 - 02.2010
No Degree - NTC 2 Diesel Mechanics
ITE Bukit Merah
No Degree - NTC 3 Diesel Mechanics
ITE Bukit Merah
No Degree - PSLE
Fengshan Primary School
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