Abdul Rahman Abdul Rahim
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Process Associate
Genpact Consulting (S) Pte Ltd
09.2022 - 10.2023
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Safety Lead/Coordinator
Weldtech Inspection Services (S) Pte Ltd
07.2019 - 08.2022
- Streamlined project coordination by implementing efficient scheduling and communication strategies.
- Increased team productivity by providing ongoing support and training for all team members.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Improved client satisfaction through proactive communication and regular progress updates.
- Implemented new processes to reduce errors in project planning, resulting in fewer delays and increased efficiency.
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
Customer Service Officer
DB Schenker Pte Ltd
08.2017 - 04.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Project Manager
Nas Technical Services Pte Ltd
06.2012 - 07.2017
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Senior Customer Service Officer
Sats Ltd
09.2008 - 05.2012
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Collaborated with other departments to ensure seamless coordination in addressing cross-functional challenges faced by customers.
- Reviewed internal ticketing system daily to prioritize workload effectively while ensuring timely assistance for all customers.
- Processed information with high level of accuracy to satisfy client's needs.
Education
No Degree - O Levels
Dunman Secondary School
Singapore2002
No Degree - N Levels
Dunman Secondary School
Singapore2001
No Degree - PSLE
Pasir Ris Primary School
Singapore1997
Skills
- Process Flows
- Process Improvement
- Performance Metrics
- Lean Six Sigma
- Critical Thinking
- Adaptability
- Continuous Improvement
- Document Management
- Project Oversight
- Team Communication
- Resource Allocation
- Project Management
- Contract Management
- Strategic Planning
- Risk Management
- Project Tracking
- Project Planning
- Work Flow Planning
- Staff Management
- Inbound Call Management
Certification
- Workplace Safety & Health Level B - BCA
- Managing Work at Height (MWAH) - Avanta Global Pte Ltd
- Supervise Marine Work for WSH (SSSC) - Vision Global Engineering and Safety Services Pte Ltd
- Shipyard Safety Instruction Course, General Trade (SSIC) - Safety Connect Pte Ltd
- Building Construction Supervisor Safety Course (BCSS) - AA International Consultancy Pte Ltd
- Construction Safety Orientation Course for Workers (CSOC) - AA International Consultancy Pte Ltd
- Occupational First Aid + CPR & AED - Aris Integrated Medical
- Work at Height for Workers (WAH) - NTUC Learning Hub
- Detect & Locate Underground Power Cables - SP Training & Consultancy Company Pte Ltd
- TCDW Licence - IDA Singapore
- LCDW Licence - EMA Singapore
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
Licences
Class 3
Class 2
Class 2A
Class 2B
Timeline
Process Associate
Genpact Consulting (S) Pte Ltd
09.2022 - 10.2023
Safety Lead/Coordinator
Weldtech Inspection Services (S) Pte Ltd
07.2019 - 08.2022
Customer Service Officer
DB Schenker Pte Ltd
08.2017 - 04.2019
Project Manager
Nas Technical Services Pte Ltd
06.2012 - 07.2017
Senior Customer Service Officer
Sats Ltd
09.2008 - 05.2012
No Degree - O Levels
Dunman Secondary School
No Degree - N Levels
Dunman Secondary School
No Degree - PSLE
Pasir Ris Primary School
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