ABDUL MUNIR BIN ABDUL MAJID
STORE OPERATIONS SUPERVISOR
Summary
Dynamic and results-oriented professional dedicated to embracing new challenges and acquiring skills that foster personal and organizational growth. Committed to evolving in response to business needs and adapting seamlessly to diverse environments while promoting open communication for effective task execution. A passionate leader who inspires self-confidence and motivation through engaging training and development initiatives, employing an example-based instruction style that builds trust and ensures safety in all activities. Advocates for constructive dialogue among team members to establish clear objectives and cultivate a shared vision of excellence.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Department Manager
Nike Global Trading
Singapore
05.2019 - Current
- Managed a team of 25 employees in the Back of House (BOH), ensuring efficient daily operations and timely delivery processing
- Planned roster for a team of 110 employees to meet the labour demand of the store.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Implemented streamlined receiving processes, resulting in a 20% reduction in delivery turnaround time
- Conducted regular team engagement sessions to identify challenges, fostering an open environment for feedback and collaboration
- Developed and executed action plans based on team input, leading to a 15% increase in overall team productivity
- Utilized performance metrics and KPIs to monitor team efficiency, achieving a 95% on-time delivery rate
- Trained and mentored team members on best practices in inventory management, contributing to a 30% decrease in stock discrepancies
- Coordinated with cross-functional teams to ensure alignment on delivery schedules and inventory levels, enhancing operational effectiveness
- Regularly reviewed and adjusted workflows based on team feedback and performance data, resulting in continuous improvement in processes
- Recognized and rewarded high-performing team members, boosting morale and reducing turnover by 10%
- Leveraged sales reports to identify peak and off-peak hours, ensuring optimal manpower to meet customer demand
- Collaborated with cross-functional teams to enhance employee relations and streamline hiring processes, ensuring the recruitment of top talent for the store
- Conducted comprehensive interviews to identify and select candidates, aligning staffing needs with store objectives
- Trained in workforce management tools to create productive employee rosters, optimizing staff allocation for peak operational efficiency.
Assistant Store Manager
Footlocker
Singapore
09.2018 - 04.2019
- Collaborated with two other leaders to create and implement strategies that boosted team morale, resulting in a 15% increase in employee satisfaction scores
- Developed and executed visual merchandising strategies that enhanced product presentation, contributing to a 15% increase in average transaction value
- Monitored inventory levels using inventory management software, ensuring optimal stock availability and reducing out-of-stock incidents by 40%.
SUPERVISOR
ADIDAS S.E.A
Singapore
02.2017 - 08.2018
- Coordinated manpower allocation and logistics for the successful opening of new stores in Terminal 2 and Terminal 4, enhancing operational efficiency and customer service
- Collaborated with vendors and suppliers to ensure timely delivery of merchandise and fixtures, minimizing delays and maintaining project timelines.
DEPARTMENT MANAGER
HENNES & MAURITZ PTE LTD
Singapore, Singapore
01.2014 - 01.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
SALES ASSOCIATE
HENNES & MAURITZ PTE LTD
Singapore, Singapore
05.2013 - 12.2013
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
SENIOR SALES ASSOCIATE
FJ BENJAMIN (GAP)
Singapore, Singapore
09.2008 - 04.2013
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
PART TIME MALL SECURITY
CERTIS CISCO
Singapore, Singapore
07.2008 - 10.2008
- Provided security services for Vivocity mall.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
LASHING WORKER
PSA (SUBCONTRACT FIRM)
Singapore, Singapore
01.2008 - 04.2008
- Performed manual labour and worked from heights.
Education
O levels -
DUNEARN SECONDARY SCHOOL
Singapore 01.2002
Skills
Technical: Fluent In Microsoft Office
Soft Skills: Active Listening, Adaptability, Conflict Resolution, Cultural Awareness, Emotional Intelligence, Empathy, Leadership, Interpersonal Skills, Positive Attitude, Problem-Solving, Teamwork, Work Ethic
Management: Coaching & Mentoring, Collaboration, Customer Service, Resource Allocation, Relationship Management, Strategic Planning, Staff Development, Team Building, Training & Development
References
- MUHAMMAD, GADDAFI, 97892745
- CHEN RUITING, 85111074
Timeline
Department Manager
Nike Global Trading
05.2019 - Current
Assistant Store Manager
Footlocker
09.2018 - 04.2019
SUPERVISOR
ADIDAS S.E.A
02.2017 - 08.2018
DEPARTMENT MANAGER
HENNES & MAURITZ PTE LTD
01.2014 - 01.2017
SALES ASSOCIATE
HENNES & MAURITZ PTE LTD
05.2013 - 12.2013
SENIOR SALES ASSOCIATE
FJ BENJAMIN (GAP)
09.2008 - 04.2013
PART TIME MALL SECURITY
CERTIS CISCO
07.2008 - 10.2008
LASHING WORKER
PSA (SUBCONTRACT FIRM)
01.2008 - 04.2008
O levels -
DUNEARN SECONDARY SCHOOL