Linux
Abdul Matin Daud Yusoff Jumat
Customer Service Executive
Summary
I am a highly motivated and results-driven individual specialising in Information and Communication Technology. With over 6 years of experience in customer and patient care, I am confident in working well with a team and providing excellent service. I am currently seeking opportunities to sharpen my skills. With a profound passion for cloud-based technologies and IT infrastructure, I am eager to confront real-world challenges and enhance my expertise in this dynamic field.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Executive
TDCX
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Implemented new protocols to optimize team performance and deliver consistent results.
Swimming Coach
Happy Fish Swim School
04.2024 - 04.2025
- Observed swimmers to find and correct faults and provide feedback on performance.
- Mediated conflicts between swimmers to maintain positive atmosphere and preserve team morale.
- Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
- Instructed swimmers in stroke and turn techniques to improve swim times.
- Collaborated with fellow coaches in the development of comprehensive season plans for optimal results.
- Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.
Health Care Assistant/Administrative Assistant
Raffled Medical Group
01.2022 - 01.2024
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Enhanced team efficiency by streamlining inventory management for medical supplies.
Apple Service Technician
Apple
10.2018 - 02.2019
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
04.2001 -
Engineering
Temasek Polytechnic
04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Complaint handling
Online chat and email
Customer engagement
Relationship building
Call center experience
Certification
Certified Kubernetes Administrator
Software
Bash
Amazon Web Service
Ansible
Kubernetes
Flutter
Firebase
Timeline
Customer Service Executive
TDCX
01.2025 - Current
Swimming Coach
Happy Fish Swim School
04.2024 - 04.2025
Health Care Assistant/Administrative Assistant
Raffled Medical Group
01.2022 - 01.2024
Apple Service Technician
Apple
10.2018 - 02.2019
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
04.2001 -
Engineering
Temasek Polytechnic
04.2001 -