Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Abdul Matin Daud Yusoff Jumat

Customer Service Executive

Summary

I am a highly motivated and results-driven individual specialising in Information and Communication Technology. With over 6 years of experience in customer and patient care, I am confident in working well with a team and providing excellent service. I am currently seeking opportunities to sharpen my skills. With a profound passion for cloud-based technologies and IT infrastructure, I am eager to confront real-world challenges and enhance my expertise in this dynamic field.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Customer Service Executive

TDCX
01.2025 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Swimming Coach

Happy Fish Swim School
04.2024 - 04.2025
  • Observed swimmers to find and correct faults and provide feedback on performance.
  • Mediated conflicts between swimmers to maintain positive atmosphere and preserve team morale.
  • Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
  • Instructed swimmers in stroke and turn techniques to improve swim times.
  • Collaborated with fellow coaches in the development of comprehensive season plans for optimal results.
  • Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.

Health Care Assistant/Administrative Assistant

Raffled Medical Group
01.2022 - 01.2024
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Enhanced team efficiency by streamlining inventory management for medical supplies.

Apple Service Technician

Apple
10.2018 - 02.2019
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.

Education

Bachelor of Science - Information And Communication Technology

Singapore University of Social Sciences
04.2001 -

Engineering

Temasek Polytechnic
04.2001 -

Skills

Customer relationship management

Certification

Certified Kubernetes Administrator

Software

Linux

Bash

Amazon Web Service

Ansible

Kubernetes

Flutter

Firebase

Timeline

Customer Service Executive

TDCX
01.2025 - Current

Swimming Coach

Happy Fish Swim School
04.2024 - 04.2025

Health Care Assistant/Administrative Assistant

Raffled Medical Group
01.2022 - 01.2024

Apple Service Technician

Apple
10.2018 - 02.2019

Bachelor of Science - Information And Communication Technology

Singapore University of Social Sciences
04.2001 -

Engineering

Temasek Polytechnic
04.2001 -

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Abdul Matin Daud Yusoff JumatCustomer Service Executive