Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdullah Azzam

Summary

Dynamic professional with a proven track record at Slingshot Singapore, excelling in team leadership and operational efficiency. Skilled in problem-solving and customer service, I implemented process enhancements that streamlined workflows and improved service delivery. Committed to continuous improvement, I foster collaboration and maintain high standards in all endeavors.

Overview

17
17
years of professional experience

Work History

DeramPop

Myself
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Food Deliverer

Grab
07.2020 - Current
  • Delivered food orders efficiently, ensuring timely and accurate service to customers.
  • Navigated delivery routes using GPS technology, optimizing travel time and fuel efficiency.
  • Maintained high standards of food safety and hygiene during transportation and delivery processes.
  • Collaborated with restaurant staff to confirm order details and address customer inquiries effectively.
  • Managed cash transactions securely, providing receipts and handling change accurately.
  • Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.

Senior Supervisor

Slingshot Singapore
08.2021 - 10.2024
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Trained and mentored team members on operational best practices and efficiency improvements.
  • Implemented process enhancements that streamlined workflow and reduced operational delays.
  • Managed inventory levels using ERP systems to optimize supply chain efficiency.
  • Resolved customer inquiries and complaints promptly, enhancing overall client satisfaction.
  • Conducted performance evaluations, providing constructive feedback to support staff development.
  • Developed training materials to improve staff onboarding and knowledge retention processes.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.

Operation Supervisor

Frontier Sports
05.2014 - 08.2019
  • Streamlined operational processes to enhance efficiency and reduce turnaround time.
  • Supervised daily operations, ensuring adherence to company policies and standards.
  • Developed training materials for onboarding new team members, fostering a knowledgeable workforce.
  • Implemented inventory management systems to optimize stock levels and minimize waste.
  • Coordinated cross-functional teams to align operational goals with organizational objectives.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Managed vendor relationships, negotiating contracts to ensure favorable terms and service delivery.
  • Led initiatives to enhance safety protocols, promoting a secure working environment for all staff.
  • Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
  • Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
  • Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
  • Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
  • Instituted quality control measures to reduce errors and maintain high standards of service delivery.
  • Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
  • Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Technician

Gintell
02.2014 - 01.2015
  • Operated diagnostic equipment to troubleshoot technical issues and ensure optimal performance.
  • Conducted routine maintenance on devices, enhancing reliability and customer satisfaction.
  • Assisted clients with product setup and usage, promoting user proficiency and confidence.
  • Collaborated with team members to streamline repair processes, reducing turnaround times.
  • Documented service reports accurately, contributing to effective record-keeping and accountability.
  • Identified recurring problems in devices, proposing solutions for improved product quality and durability.
  • Provided exceptional customer support through technical guidance, ensuring positive client experiences and retention.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Dispatcher

Niche
07.2008 - 07.2012
  • Coordinated daily dispatch operations to ensure timely delivery and service efficiency.
  • Monitored vehicle locations using GPS systems to optimize routing and minimize delays.
  • Communicated effectively with drivers to provide real-time updates and address issues promptly.
  • Maintained accurate records of dispatch activities and vehicle status for reporting purposes.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Education

Nitec - Interior Architecture

ITE
Bedok
08.2018

N Level -

Ahmad Ibrahim Sec Sch
Yishun
01.2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management●
  • WSQ Higher Certificate in Aerospace (Aircraft Maintenance - Mechanical)● WSQ Certificate in Generic Manufacturing Skills● Maintain Aircraft fuel and engine system● Maintain Aircraft cabin equipment and furnishing● Maintain airframe system● Apply Teamwork in the workplace● Apply Quality Systems● Apply WSH policy● Apply 5s Techniques● Security Screening Management

Timeline

DeramPop

Myself
04.2024 - Current

Senior Supervisor

Slingshot Singapore
08.2021 - 10.2024

Food Deliverer

Grab
07.2020 - Current

Operation Supervisor

Frontier Sports
05.2014 - 08.2019

Technician

Gintell
02.2014 - 01.2015

Dispatcher

Niche
07.2008 - 07.2012

Nitec - Interior Architecture

ITE

N Level -

Ahmad Ibrahim Sec Sch

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Abdullah Azzam