Abdullah Ahmad Rafel
Summary
Experienced manager with a proven track record in leading complex projects, optimizing operations, and delivering on time and within budget. Skilled in team collaboration, stakeholder communication, and problem-solving to drive efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales & Project Manager
Craft By 3
12.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Branch Director
Modern Haus Finesse
01.2019 - 12.2020
- Facilitated community outreach events to enhance brand visibility and establish strong local presence within targeted markets.
- Supported department of 15 employees by answering questions and providing one-on-one mentoring.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Developed and executed successful marketing campaigns for promoting branch services, attracting new clients, and retaining current customers.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
Branch Manager
Modern Haus Renaissance
01.2018 - 01.2019
- Monitored branch performance against KPIs, taking corrective actions to ensure goals were met or exceeded.
- Maintained professional customer interactions, enhancing satisfaction through quality service and quick issue resolution.
- Streamlined daily operations for efficiency, ensuring timely task execution and optimal resource allocation.
- Implemented sales strategies to consistently surpass branch targets.
- Conducted regular employee evaluations and feedback sessions to support continuous development.
- Led recruitment, hiring top talent to strengthen the team's skills and capabilities.
- Trained and mentored interior designers to enhance their performance and expertise.
Interior Designer
Modern Haus Renaissance
01.2017 - 01.2018
- Managed budgets and timelines to ensure projects were delivered on schedule and within budget.
- Sourced materials, furniture, and accessories to create aesthetically pleasing spaces.
- Developed space planning concepts, color palettes, and textile presentations.
- Collaborated with architects and contractors to integrate design elements seamlessly.
- Coordinated fixture, furniture, and artwork installations, ensuring proper placement and alignment.
- Delivered exceptional customer service, maintaining clear communication with clients throughout the design process.
Education
NITEC in Business And Tourism
ITE College West
01-2012
Skills
- Project management
- Project planning and development
- Project scheduling
- Team collaboration
- Client relations
- Customer relations
- Stakeholder communications
- Advanced problem solving
Certification
Demolition Course for Renovation Contractors
(by Building and Construction Authority)
Renovation for Public Housing
(by Building and Construction Authority)
Timeline
Senior Sales & Project Manager
Craft By 3
12.2020 - Current
Branch Director
Modern Haus Finesse
01.2019 - 12.2020
Branch Manager
Modern Haus Renaissance
01.2018 - 01.2019
Interior Designer
Modern Haus Renaissance
01.2017 - 01.2018
NITEC in Business And Tourism
ITE College West
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