Pro
Abdul Aziz Salleh
Customer Service Associate
Summary
Driven Customer Service Associate with experience at Third Party (UBTS), excelling in cross-functional team collaboration and quality assurance. Demonstrated success in enhancing customer satisfaction and resolving issues efficiently, backed by strong negotiation skills and a commitment to service standard compliance. Achieved positive feedback through proactive problem-solving and effective communication.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Third Party ( UBTS )
10.2022 - Current
- Greeting Paasenger with smile .Handled customer check in from time to time,issue boarding pass n check bag ,accordingly to their destination/s.Also check if pax require visa to a country require them to travel professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level positive knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Diploma In Adminstrations - Human Development
Private Institute
SG12.2004
Skills
Type support
Accomplishments
Fm a normal check in CSA to Counter Trainer with 10 new CSA under my team
Software
Languages
English n malay
Beginner (A1)
Counter check in trainer
Train new csa for the next level n to be equit with knowledge to handle Go Now machine ..for familarisation..
Timeline
Customer Service Associate
Third Party ( UBTS )
10.2022 - Current
Diploma In Adminstrations - Human Development
Private Institute
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