ABDUL SYAFI BIN AZMAN
SINGAPORE
Summary
Enthusiastic and highly motivated individual eager to contribute to team success through hard work, attention to detail, effective communication skills, and excellent organizational skills. Clear understanding of customer service and administrative work with a few years of experience. Fast learner and adaptable individual that is motivated to learn and grow.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Ministry of Manpower
07.2024 - Current
- To deliver personalised and high-standard professional service to customers on related enquiries in an effective and efficient manner.
- Attend to customers’ feedback or complaints in a timely manner.
- To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
- Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
- Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
- To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
- Taking care of own wellbeing and contribute productively and effectively.
- To meet the quality components (CSAT, monthly quiz and audit targets)
Executive / PA to Directors
HTX (Home Team And Science Agency)
04.2022 - 04.2024
- Provide Personal Assistant Services to HTX Leads.
- Procurement of corporate items and services for HTX.
- Checking and tagging of fixed assets.
- Assist to collate and verify supporting documents submitted for invoice verification.
- Updating of telephone lists, email distribution lists, teleconferencing accounts, accounts and Room Booking System accounts.
- Book meeting rooms and do clearance for visitors’ entry.
- Issuance of staff passes, PKI smart cards, VPN tokens
- Onboarding of new staff.
- Assisting with the management of contracts established by Corporate.
Administrative Supervisor
MINDEF (CMPB)
01.2021 - 02.2022
- To transfer forms and email attachments from INET and Sharepoint to OSN network daily.
- Verification of forms and reject if forms are incomplete.
- To ensure accuracy of personal details, rank and name before updating e-HR and upload form to e-HR eDOC for documentation.
- Oversee daily duties of the team to ensure that quality standards are being met and proper procedures are being followed.
- Work with other supervisors to coordinate workplace activities with other departments, units or teams.
Customer Service/ Front Desk
Chiropractic First
12.2019 - 12.2020
- Perform Patients assessments.
- Assured patient data entry into Salesforce system to keep track of their medical record.
- Providing excellent customer service and maintaining relationship with patients.
- Prepare invoices business responses and marketing materials.
- Schedule meetings and team building session as required.
- Preparing and filing forms and other documents.
Operation Assistant
Ants Logistic
01.2019 - 12.2019
- Support executive staff with arranging transport and document coordination.
- Providing excellent customer service and maintaining relationship with vendors.
- Prepare invoices business responses and marketing materials.
- Using Syspro to issue orders by entering request; arranging shipment; notifying customer.
- Work with Warehouse team and production team to manage to get raw materials, monitor work-in-process inventory, and finished goods from origin to final delivery.
Education
N Level Certificate -
10.2014
Skills
- Languages: Fluent in English and Malay
- Call center operations
- Customer service background
- Data entry
- MS office
- CRM software proficiency
- Onboarding and orientation
- Team work and collaboration
- Escalation management
Timeline
Customer Care Executive
Ministry of Manpower
07.2024 - Current
Executive / PA to Directors
HTX (Home Team And Science Agency)
04.2022 - 04.2024
Administrative Supervisor
MINDEF (CMPB)
01.2021 - 02.2022
Customer Service/ Front Desk
Chiropractic First
12.2019 - 12.2020
Operation Assistant
Ants Logistic
01.2019 - 12.2019
N Level Certificate -
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