ABDUL SAFIYAN BIN ABDUL MALIK
Singapore
Summary
As a Service Manager, I lead my team in delivering outstanding guest experiences by overseeing daily operations and optimizing workflows. I'm committed to ensuring every guest interaction reflects our high standards, resolving issues swiftly, and enhancing service efficiency to achieve excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facility Management Team Leader
Artyzen Hotel Singapore
Orchard
09.2024 - Current
- Supervise Maintenance Operations, oversee preventive and corrective maintenance for hotel systems (HVAC, electrical, plumbing, etc.).
- Lead and manage team, assign tasks, supervise technicians, ensure quality work, and provide training and support.
- Ensure Safety, compliance, conduct routine inspections and ensure adherence to safety standards and local regulations.
- Coordinate with other departments, work closely with departments like Housekeeping, Front Office, and F&B to ensure smooth operations.
- Manage budgets, Inventory assist in tracking maintenance costs, managing spare parts, and liaising with vendors and contractors.
- Support guest satisfaction, respond promptly to guest complaints or requests related to facility issues to ensure a positive experience.
- Support the director of Facilities Management, act as liaison between the FM team and Director for daily operations, step in for the Director when needed during meetings or decision-making.
Full-time Shift Duty Engineer
Shangri-La Rasa Sentosa, Singapore (5)
Singapore
04.2013 - 06.2024
- Promotions: Technical Officer – Senior Technical Officer – Duty Engineer – Shift Duty Engineer
- Strategic Operations Management: Develop and implement strategies to optimize daily operations, including staff scheduling, inventory management, and troubleshooting processes to ensure smooth and efficient hotel operations.
- Project Planning and Execution: Lead and coordinate upgrading works and maintenance projects, ensuring timely communication with other departments, and minimizing guest disruption.
- Emergency Response and Safety Training: Oversee emergency response team (ERT) activities, conduct fire safety training, and ensure compliance with fire safety regulations, including managing audits with SCDF.
- Data-Driven Improvement Initiatives: Analyse guest room defect data to identify trends and develop strategies aimed at enhancing guest experience and maintaining high operational standards.
- Team Leadership and Development: Train and mentor technicians and staff on hotel SOPs, safety standards, and operational procedures, fostering a knowledgeable and efficient team.
Freelance Event Décor Coordinator
Splendour Moment
06.2008 - 01.2013
- Wedding Dais and Buffet Table Setup: Organize and set up wedding dais and buffet tables according to client specifications and event themes.
- Wedding Decoration: Design and execute wedding decorations, ensuring all elements align with the client's vision and aesthetic preferences.
- Client Request Management: Liaise with clients to understand and fulfil their requests, ensuring their event expectations are met with precision.
- Party Coordination: Coordinate with various vendors and parties involved in the event to ensure seamless execution of all aspects.
- Quality Assurance: Oversee the final setup and decoration details, ensuring everything is in place and ready for the event.
Special Constable
Singapore Police Force (SPF)
Singapore
04.2009 - 03.2011
- Emergency Response Coordination: Efficiently handle and prioritize 999 emergency calls, providing timely and accurate responses to ensure swift dispatch of police resources in critical situations.
- Professionalism and Integrity: Maintain high standards of professionalism and integrity while managing sensitive information and interacting with distressed callers, upholding the SPF’s commitment to ethical conduct and trustworthiness.
- Customer Service Excellence: Deliver exceptional service by listening attentively to callers, addressing their needs with empathy, and providing clear guidance, reflecting the SPF’s core value of serving the community with dedication and respect.
- Team Collaboration and Support: Work closely with colleagues and other emergency services to coordinate responses, share information, and ensure effective teamwork, embodying the SPF’s value of collaboration and mutual support.
- Continuous Improvement and Learning: Engage in ongoing training and development to enhance skills and stay updated with the latest procedures and technologies, demonstrating a commitment to the SPF’s value of continuous improvement and excellence in service.
Education
NITEC - Electrical Technology
National Institute of Education College East
12.2008
Normal Level (N-Level) Examinations - undefined
Serangoon Secondary School
12.2006
Skills
- Exemplary mastery of engineering skills reflects a high level of proficiency and expertise in applying engineering principles and techniques
- Operations Maintenance & Repair
- Work at Height
- Teamwork
- Managing Workflow
- Energy & Water Conservation
- Team Leadership
Certification
- Shangri-La Rasa Sentosa, Singapore (5)
- 10 Years’ Long Service Award
- 5 Years’ Long Service Award
- Occupational First Aid Course (OFAC)
- Hotel of the Year 2014
- Managing Work at Height
- Singapore Police Force (SPF)
- Excellent Service Award Silver 2010
References
Henry, Senior Manager of C&W Services, qcs30@yahoo.com, 8444 3339, C&W Services, 1 Stadium Drive, Singapore, 397629
Timeline
Facility Management Team Leader
Artyzen Hotel Singapore
09.2024 - Current
Full-time Shift Duty Engineer
Shangri-La Rasa Sentosa, Singapore (5)
04.2013 - 06.2024
Special Constable
Singapore Police Force (SPF)
04.2009 - 03.2011
Freelance Event Décor Coordinator
Splendour Moment
06.2008 - 01.2013
NITEC - Electrical Technology
National Institute of Education College East
Normal Level (N-Level) Examinations - undefined
Serangoon Secondary School