Abdul Halim
Summary
Proven performer at KFC, adept in customer service and problem-solving, significantly enhanced customer satisfaction and store efficiency. Trained new team members, ensuring adherence to best practices. Demonstrated exceptional teamwork and collaboration, leading to a positive shopping environment and increased store loyalty.
Overview
7
7
years of professional experience
Work History
Freelance Wedding Planner
NY Homestyle Cuisine
02.2024 - Current
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Provided expert guidance on etiquette rules and cultural traditions relevant to each unique wedding celebration.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Increased referral business by consistently delivering exceptional customer service throughout the planning process.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Resolved any conflicts or issues that arose among vendors or attendees promptly to maintain a harmonious atmosphere throughout the event.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Managed budgets effectively, ensuring cost-efficient weddings without compromising quality or client vision.
- Enhanced client satisfaction by meticulously planning and executing customized wedding events.
- Ensured timely completion of all event-related tasks through efficient delegation and team management.
Cashier Assistant
KFC
02.2017 - 12.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Reduced transaction errors by attentively scanning items and entering data.
- Provided feedback to management on customer needs and operational improvements.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Increased store loyalty by engaging customers with friendly and helpful service.
Education
Mechanical Tecnology -
Ite Central
Yio Chu Kang09.2022
N Level -
Yishun Secondary School
Yishun12.2019
PSLE -
Greenridge Primary School
Bukit Panjang12.2015
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Relationship Building
- Customer Assistance
- Order Taking
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Freelance Wedding Planner
NY Homestyle Cuisine
02.2024 - Current
Cashier Assistant
KFC
02.2017 - 12.2022
Mechanical Tecnology -
Ite Central
N Level -
Yishun Secondary School
PSLE -
Greenridge Primary School