ABDUL BASIT
Summary
Dedicated individual with over 20 years of retail experience. Skilled in addressing customer enquiries and offering solutions. Adept in product merchandising. Great team player with can-do attitude and takes initiative in his roles.
Overview
31
31
years of professional experience
Work History
RETAIL EXEC (PIC) - NIGHT SAFARI / RIVER WONDERS / SINGAPORE ZOO
MANDAI WILDLIFE RESERVES
08.2021 - 04.2024
- Coach, train and motivate retail assistants in ensuring smooth day-to-day operations at retail outlet
- Submit daily Closing Report
- Manage customer complaints / objections
- Deliver exceptional customer service to guests
- Actively acquire and demonstrate product knowledge and recommend suitable merchandise to guests
- Gather and share feedback on product quality, pricing etc and feedback to Management for follow up
- Upkeep visual displays of merchandise and recommend changes if needed
- Support and execute product launches and campaigns
- Assisting in managing online orders and following up with the arrangement of logistics for orders pick-up
- Work with Managers to meet financial targets (e.g
- Sales targets, reduce losses)
- Assist in periodic stocktakes and ensure stock accountability
- Planning and execution of returns to vendors and write off of in house damages
- Plan and execute stock ordering, reducing loss of sales opportunities
- Operate SAP and point-of-sales system, ensuring accuracy in inventory and revenue collection in compliance of standard operating procedures
- Plan staff coverage and ensure accuracy in staff attendance reporting.
SUPERVISOR
SONY ELECTRONICS (SINGAPORE) PTE LTD
01.2016 - 07.2021
- Managing staff and showroom (encompassing TV, Camera, Audio Products, Mobile Phones, PlayStation
- Opening and closing of store
- Submit daily Operation Report / Closing Report
- Motivate and guide sales staff to hit individual / store target - KPI
- Manage customer complaints / objections
- Store ownership (category ownership, able to offer insights for any category).
SNR BUSINESS DEV. EXECUTIVE
MPAC DISTRIBUTION (S) PTE LTD
08.2012 - 12.2015
- Identify and service new / existing accts
- To ensure sales targets are met
- To do reporting on sales, stocks inventory, and competitor
- To assist vendors in maximizing and increasing sales volume
- Ensure proper merchandising of stocks
- Ensure that stocks are sufficient and replenished.
MAC SALES CONSULTANT SUPERVISOR (MSC SUPERVISOR)
APPLE COMPUTERS
02.2011 - 07.2012
- Managing CES (Harvey Norman) acct for apple sales
- Visual merchandising for apple inline
- Stock control / inventory
- Educating staff on product knowledge
- Generating reports.
SNR SALES STAFF
HARVEY NORMAN
04.2004 - 01.2011
- Managing the staff and showroom
- Planning the range plan
- Visual merchandise
- Customer issue / service
- Technical support
- Organizing roadshows.
IT SUPERVISOR
PLAZA SINGAPURA - COURTS (SINGAPORE) LTD
05.1998 - 09.2001
- Managing the staff; showroom
- Planning the range plan
- Visual merchandise
- Customer issue / service
- Technical support
- Organising roadshows.
SYSTEMS ENGINEER
CYBERAVENUE TECHNOLOGY
09.1997 - 05.1998
- Vendors of OCBC bank
- To investigate and rectify log cases reported on-site
- To service the workstations and mainframes of the bank.
BUSINESS DEVELOPMENT EXEC
ADBASE COMPUTERS PTE LTD
01.1996 - 09.1997
- Promote computer literacy
- Organize & conduct computer lessons
- Build and set-up workstations.
HOD ENGLISH / MATHS - LOWER PRIMARY
MADRASAH AL-IRSYAD AL-ISLAMIAH
05.1993 - 12.1995
- Plan curriculum for lower primary for English and Mathematics
- Teaches the P3 in English and Mathematics
- Sports Education for the primary
- Planning of Sports Day.
SUPERVISOR
MPH Bookstores
01.1993 - 04.1993
- Drive sales, review and manage profit and loss
- Implementation of marketing and merchandising strategies
- Develop and provide training to staff
- Lead the retail operations team to meet and exceed sales, profitability and service targets.
Education
'O' LEVEL PASSES -
QUEENSTOWN SECONDARY TECHNICAL SCHOOL
'A' LEVEL PASSES -
NEW TOWN PRE-U
Skills
- SAP
- SALESFORCE
- OFFICE APPLICATIONS
- WINDOWS / MAC OS
Languages
ENGLISH
MALAY
Marital Status
MARRIED
Wsq Certificates
- AFTER-SALES SERVICES
- COORDINATE INTERACTION WITH CUSTOMERS
- PROJECT A POSITIVE AND PROFESSIONAL IMAGE
- PROVIDE GEMS SERVICE
- RESPOND TO SERVICE CHALLENGES
- WORK EFFECTIVELY IN THE RETAIL ENVIRONMENT
- INTERACT WITH CUSTOMERS
AWARD
Recipient of EXSA SILVER AWARD 2024
Email Address
abiiins71@gmail.com
Timeline
RETAIL EXEC (PIC) - NIGHT SAFARI / RIVER WONDERS / SINGAPORE ZOO
MANDAI WILDLIFE RESERVES
08.2021 - 04.2024
SUPERVISOR
SONY ELECTRONICS (SINGAPORE) PTE LTD
01.2016 - 07.2021
SNR BUSINESS DEV. EXECUTIVE
MPAC DISTRIBUTION (S) PTE LTD
08.2012 - 12.2015
MAC SALES CONSULTANT SUPERVISOR (MSC SUPERVISOR)
APPLE COMPUTERS
02.2011 - 07.2012
SNR SALES STAFF
HARVEY NORMAN
04.2004 - 01.2011
IT SUPERVISOR
PLAZA SINGAPURA - COURTS (SINGAPORE) LTD
05.1998 - 09.2001
SYSTEMS ENGINEER
CYBERAVENUE TECHNOLOGY
09.1997 - 05.1998
BUSINESS DEVELOPMENT EXEC
ADBASE COMPUTERS PTE LTD
01.1996 - 09.1997
HOD ENGLISH / MATHS - LOWER PRIMARY
MADRASAH AL-IRSYAD AL-ISLAMIAH
05.1993 - 12.1995
SUPERVISOR
MPH Bookstores
01.1993 - 04.1993
'O' LEVEL PASSES -
QUEENSTOWN SECONDARY TECHNICAL SCHOOL
'A' LEVEL PASSES -
NEW TOWN PRE-U
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