Abdul Azim

• Supported cloud infrastructure efficiency by implementing advanced automation techniques and tools, including Terraform.
• Provided actionable insights for product improvements by leveraging hands-on experience with various cloud engineering tools and frameworks, such as generating reports based on Azure dashboards for service health checks and resource utilization.
• Supported seamless migration projects from on-premises data centers to cloud environments, minimizing business disruption for non-profit organizations and government agencies.
• Managed maintenance activities, including setting up monitoring tools (Azure Monitoring & Alerts), overseeing patching processes (Azure Update Manager), and conducting regular health checks on cloud service availability and backup status.

My responsibilities are Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

Support on desktops, notebooks, printers, scanners hardware components.

Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer and MS Outlook.

My responsibilities are Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

Support on desktops, notebooks, printers, scanners hardware components.

Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer and MS Outlook.