Abirammi Subramaniam

The Analyst – Group Claims is responsible for handling and resolving enquiries related to group insurance policies. This role involves managing communication with brokers, HR representatives, agents, and customers, while providing accurate and timely information on claims, benefits, and product-related matters. The Analyst ensures a high level of service and supports the smooth processing of group claims in accordance with company policies and guidelines.

Key Responsibilities:

• Respond to enquiries via email and phone from brokers, HR partners, agents, and customers regarding group insurance claims and benefits.
• Assist with claim processing, documentation, and benefit verification to ensure timely resolution.
• Provide clear and accurate information on group policy terms, benefits, and procedures.
• Handle life call enquiries with professionalism and empathy.
• Support customers and stakeholders with product-related enquiries linked to group policies.
• Liaise with internal teams to escalate and resolve complex issues when required.
• Maintain accurate records of enquiries, claims, and resolutions in the system.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Contribute to continuous process improvements to enhance customer service delivery.

The Analyst – Group Claims is responsible for handling and resolving enquiries related to group insurance policies. This role involves managing communication with brokers, HR representatives, agents, and customers, while providing accurate and timely information on claims, benefits, and product-related matters. The Analyst ensures a high level of service and supports the smooth processing of group claims in accordance with company policies and guidelines.

Key Responsibilities:

• Respond to enquiries via email and phone from brokers, HR partners, agents, and customers regarding group insurance claims and benefits.
• Assist with claim processing, documentation, and benefit verification to ensure timely resolution.
• Provide clear and accurate information on group policy terms, benefits, and procedures.
• Handle life call enquiries with professionalism and empathy.
• Support customers and stakeholders with product-related enquiries linked to group policies.
• Liaise with internal teams to escalate and resolve complex issues when required.
• Maintain accurate records of enquiries, claims, and resolutions in the system.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Contribute to continuous process improvements to enhance customer service delivery.

• Monitored premises to ensure safety and security of personnel and property
• Conducted regular patrols, identifying potential hazards and addressing safety concerns
• Responded promptly to incidents, coordinating with law enforcement when necessary
• Maintained detailed logs of activities and incidents for accurate reporting

• Answer incoming customer calls and provide professional assistance on account-related enquiries.
• Guide customers in resolving online and mobile banking issues.
• Investigate and escalate suspected fraud or unauthorized transactions promptly.
• Deliver accurate information on banking products, services, and processes.
• Perform cross-selling of bank products (e.g., credit cards, personal loans) to meet customer needs.
• Ensure compliance with internal procedures, security standards, and regulatory guidelines.
• Record all customer interactions accurately in the system.
• Handle customer concerns with empathy while maintaining service quality and professionalism.
• Work closely with other departments to resolve complex queries and improve customer satisfaction.