Aashvin Shangiri

Accounts Supported:

• TMF (Shared Service Industry – RPO Volume Account) Roles: Accounting, Finance, BAU, Global roles – Mid to Senior Positions
• Tricor (Shared Service Industry – RPO Volume Account) Roles: Corporate Trust & Secretarial, HR, Accounting and Finance – Junior to Mid level Positions
• BASF (Chemical Industry - RPO) Roles: Logistic and Supply Chain, Production and Plant, Communication and Public Relations, Research and Development, Reporting – Senior Positions
• PayNet (Financial Technology Industry - RPO) Roles: Technology, Engineering – Junior, Mid and Senior Positions

Other key responsibilities:

• As a senior client partner, my scope typically involves overseeing the delivery of high quality services to clients, managing client relationship and ensuring client satisfaction
• Leading an RPO in a SSC background focused on high volume hiring for multiple departments, I have been the primary contact for addressing inquiries, issues and request upon understanding their needs and demands
• Building and maintaining strong relationship with clients and catering different style of communications to multiple stakeholders within the business
• Focusing primarily on long term partnership
• Providing leadership, guidance and support to a team of client services as well as off – site to ensure everyone is thriving to achieve the same goals
• Prioritizing service delivery with meeting/exceeding service level agreements (SLAs) consistently month by month backed by positive feedbacks from stakeholders
• Handling escalated client issues and complaints by working to resolve problems in a timely and effective manner
• Making sure all required is acted upon or there’s always assistance provided throughout the RPO program duration
• Serving as a liaison between client and internal team, facilitation effective communication and collaboration to ensure that client needs are understood and met
• Streamlining workflow and identifying opportunities for additional services that may benefit clients and lead to growth within the team
• Gathering and relaying client feedback to internal team as well as setting monthly targets to achieve success
• Ensuring client services team operations comply with relevant regulation and quality standards
• Working closely with external TAs and HRPB to seek advice on recruitment quality betterment
• Cross and up selling clients while focusing on account management to maximize client value
• Monitoring key performance indicators (KPIs) related to client services, analyzing trends and preparing regular reports to assess performance and identify opportunities for RPO improvements
• Proactively scheduling follow ups with internal and external stakeholders to monitor progression
• Maintaining a positive relationship with high level stakeholders to gain first hand company expansion information and long term vision

Accounts Supported:

• HSBC (Banking – Volume Hiring)
• Prudential (Insurance – Volume Hiring)
• JERA Global Markets (Power Generation Services – Non Volume Hiring)

Other key responsibilities include:

• To provide a high quality, end to end recruitment, through to onboarding, advice, and support service to assist hiring managers/HR in achieving their resourcing needs
• Overseeing a team of 8 that have been working closely on high volume accounts
• Responsible for finding new talent for some of the region’s most prestigious employers who have engaged Hays Talent Solutions as their exclusive recruitment provider as well as supporting with their process improvements
• Specialize in banking and insurance industries across three different regions: Hong Kong, Singapore & Malaysia
• Mentor new joiners in the team and ensure they are familiar with Hays systems and recruitment operations
• Participate in intake meetings with client/on-site team to discuss and agree on job requirements for roles
• Utilize range of candidate attraction strategies including database search; referrals; advertising etc
• To identify suitable candidates for roles
• Screen and review job applications, manage interviews and create a shortlist of candidates for the client to interview
• Negotiate compensation package and finalize arrangement between client and candidate
• Offer advice to both client and candidate on pay rates, training, and career progression
• Update job requisition tracker and Hays internal system (OneTouch). End to end experience with client ATS.
• First point of contact for new requests, process improvements, escalations etc
• Present account performance; highlight, lowlights, and overall strategy to leadership team

Accounts Supported: Morgan Stanley (HK & SG), UBS (SG), Unisys (MY), BASF (MY), Standard Chartered (SG), Google (SG), Nexperia (MY), HSBC (MY), Prudential (MY)

• As a Compliance Partner, I was responsible in ensuring the team actions on all requests that is sent through within the agreed SLAs

Other key responsibilities include:

• I also assisted with setting KPIs and tracking team's performance
• Overseeing juniors and being the point of contact for all MY account operations
• Heavily involved in SOP for MSP and RPO accounts for delivery center in MY
• Serving as a key advisory to senior management within delivery center and other stakeholder to address deficiencies identified with all regional accounts collectively
• Involved in implementation of Talent Insight tool for betterment of recruitment activities
• Part of my scope requires me to ensure there’s minimal to zero escalations on accounts junior coordinators are working on and if yes immediately attended to
• Perform internal audits on team’s task monthly to ensure all corrective actions are in place and we are working effectively and hitting targets set

• Accounts Supported: Morgan Stanley (HK & SG), UBS (SG), Unisys (MY), BASF (MY), Standard Chartered (SG), Google (SG), Nexperia (MY)
• As a Compliance Associate, I was responsible for the delivery of a highly professional stakeholder experience throughout the compliance process across the region to ensure Hays and clients mitigate risk and adhere to contractual SLAs

Other key responsibilities include:

• Conducting risk assessments to identify potential compliance risk and vulnerabilities and developing strategies to address and mitigate these risk
• Providing compliance trainings and education to employees within different projects to ensure understanding and adherence to compliance requirements as well as promoting a culture of compliance within Hays and client organizations
• Served as a point of contact for compliance related inquiries from employees,management and external parties and provided guidance on compliance related matters
• Conducting due diligence on third party vendors and business partners to ensure they meet client’s compliance standards
• Executing ad hoc activities within recruitment team offsite to promote a positive working culture, taking part with initiating after work activities, gatherings and assisting with other creative matters

• As a Senior Recruitment Coordinator, I was responsible for the HR operations for Morgan Stanley's contingent workers in Hong Kong & Singapore
• It was an extension of recruitment coordinator task below
• Additional task heavily focused on process improvements for Morgan Stanley MSP that include optimizing and streamlining processes, identifying gaps and implementing best practices that can be used widely within client’s organization
• In this role, I have also provided guidance and mentorship to junior coordinators within the Internal MS team hereby assisting with their professional development and ensuring their day to day is aligned with client’s goals
• Collaborated with a team of4 onsite recruiters,3 offsite recruiters to assist with their stakeholder management to ensure high level service delivery
• Monitoring and communicating with over 300 employees to enhance their candidate experience throughout the recruitment process from onboarding to offboarding
• Point of contact for employee’s monthly payroll submission as well as reporting on recruitment metrics comprising on time to fill, cost per hire, quality of hire and providing insights to inform on decision making via SAP software
• Ensuring recruitment activities of the team comply with employment laws and regulations, internal hiring policies and procedures
• Conducting market research for recruitment team that further assisted with their sourcing for suitable candidates and improved client’s branding

Account Supported: Morgan Stanley (HK & SG)

• As a Recruitment Coordinator, I was responsible for the HR operations for Morgan Stanley's contingent workers in Hong Kong & Singapore
• I was responsible for the recruitment operations and processes for all MS contingent workers who were engaged through Hays Talent Solutions

Some of the divisions covered as below:

• Institutional securities, including equities, fixed income, derivatives and research
• Corporate finance and advisory, including capital raising and M&A
• Private Wealth Management
• Investment Management, including real estate investing, private equity and traditional asset management

Other key responsibilities include:

• Managing administrative aspects of the recruitment process, including scheduling interviews, coordinating candidates travel arrangements and handling correspondence with job applicants
• Job Posting: Assisting with the creation and posting of job advertisements on various job boards, client websites and other recruitment channels
• Maintaining and updating tracking system (entering candidate information, updating application statuses and generating reports needed through ATS)
• Onboarding Support: Assisting with temp and perm candidate onboarding process for new hires and extensions to ensure a positive experience for all employees under MSP
• Data Management: Managing recruitment related data and metrics,tracking and improving the effectiveness of the recruitment process by Hays
• Supporting the recruitment team with various ad hoc tasks, such as conducting reference checks, assisting with background screenings and contributing to special projects as deemed

Account Supported: Morgan Stanley (HK & SG)

• Participating in training sessions to gain understanding of recruitment best practices,sourcing strategies, candidate assessment techniques and Hays relevant laws and regulations
• Learning to review resumes, conducting initial candidate screenings and assist with the assessment of candidate’s qualifications and fit for specific role
• Working closely with mentors to close the gaps between current processes and gradually taking more responsibilities to grow in a coordinator role