AASA NAGAMAN JOHNSON D JACOB
Summary
Results-oriented Sales & Operations Director credited with 12+ years' consistently growing bottom-line profits. Savvy negotiator and leader adept at building exceptional teams, improving customer experience through value-added strategies and executing highly-profitable sales plans for IT solutions and services. Expert in eCommerce, Payment Solutions, AI, Healthcare systems and custom solutions.
Overview
12
12
years of professional experience
Work History
Director of Operations
Worktable Pte Ltd
12.2018 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Designed and build operational framework for companies from ground up and currently overseeing business operations of companies located in APAC region.
- Formalized the operational process flow and strategic goals and KPI’s for both the company and individual product and services provided by the company.
- Built successful operational Frameworks for various companies in Singapore and APAC region.
- Ensure smooth communication among internal and external parties. Provide suggestions and information on timely basis to business team.
- Mitigate business challenges due to unforeseen circumstances that may happen during work to ensure smooth operation of business.
- Set up and monitor business protocols and constantly test processes for any room for improvements.
- Do quarterly process efficiency evaluation and formulate efficiency improvement methods to achieve best performance by team
- Expanded business operations to Philippines (Worktable Philippines - IT Services, Mobile Shopping Platform with Delivery Services)
- Defined, implemented, and revised operational policies and guidelines based on region of expansion.
- Experienced in Implementing various process automation tools
- Analysed technology, resource needs, and market demand to plan and assessed feasibility of company projects.
- Modernised and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Achieved team goals through formalised training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Kept up to date with industry trends and identified areas of opportunity to drive improvements.
- Provided documentation of all processes to comply with regulations and company policies.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Collaborated with senior leaders to develop and launch consumer centric mobile app that are unique and innovative.
- Recruited, mentored, and trained operations staff on business procedures, policies, duties and customer care methods.
- Spearheaded projects by coordinating with different organisation to support business.
- Mentored new operations associates to contribute to company’s positive culture.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Led change and transformation across all business areas to deliver benefits and align company resources.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Set team and individual KPIs and provided regular, actionable feedback.
- Responsible for writing technical and commercial proposal for various government and non-government agencies tenders.
- Lead pretender evaluation of system transformation need and potential ROI road map due to digital transformation.
Director of Sales
Worktable Pte Ltd
12.2018 - Current
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked closely with product teams to understand customer needs and requirements.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Oversee large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Review sales department performance and worked with regional sales managers to improve processes, procedures and practices.
- Spearheaded product line diversification to achieve increase in revenue and penetrate wider markets.
- Spearhead the resourcing and training of industry-renowned sales professionals with relevant experience in eCommerce and mobile payment (ewallet) as managers and team members to drive organizational improvements.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared organization for forecasted demand levels through effective operational planning.
- Directed sales support staff in administrative tasks to help sales team close deals.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Monitored and coordinated workflows to optimize resources.
- Managed and motivated sales team to increase revenue 300% in 2 years.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Senior Sales Operations Manager
INFOLAB Pte Ltd
02.2018 - 12.2018
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed non-government and government agency projects as Account Manager.
- Saved troubled projects from being a loss and converted them into new business opportunity.
- Created complex RFPs, RFIs, Questionnaires for various government and non-government tenders and projects.
- Did Comprehensive Due Diligence Questionnaires for a clear understanding of scope and viability of the project with the team available.
- Responsible for pre-tender evaluation to convince management on right strategy and business solutions.
- Have created compelling and accurate responses by customizing standard responses and adding value by tailoring solutions specific to the opportunity.
- Generated resales and solutions presentation decks and pitch-books for various projects.
- Successfully built solutions and won tenders on multiple deadlines concurrently, while focuses on quality of delivery to achieve clear outputs, within guidelines and precedent, to customers and stakeholders.
- Have managed the organisation's processes and systems following pre-defined standard procedures
- Responsible for the active development of RFP origination – assisting stakeholders in assessing the suitability of the business/teams’ capabilities.
- Developed relationships with APAC Distribution Team Heads, understanding their focus areas for the year ahead and look to tender for specific RFPs to maximise distribution efforts.
- Recommended strategies for improvement based on regular market research and competitor analysis.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Senior Business Solutions Consultant
Total eBiz Solutions Pte Ltd
08.2014 - 12.2017
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific IT products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of the solutions proposed for various government tenders.
- Added 100+ logo/customers for the company by solutioning and selling Microsoft technologies.
- Designed integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Recommended appropriate IT products to government and non-government customers based on unique technical requirements of each.
- Performed detailed research of customer business structures to accurately tailor solutions to unique needs of each.
- Been the key person to close one of the biggest deals of the company (SGD 90 million) with Singapore Power on Augmented Resourcing. (SGD 24 million) with Ministry of Culture, Community & Youth (MCCY) in collaboration with KPMG. Implemented full suite of Dynamics 365 with multiple Apps and services of Microsoft.
- Closed about 32+ Million worth deals in the year of 2017 for the company
- Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies.
- Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
- Offered expertise to business continuity planners to guide, support and lead strategy development.
- Wrote reports to summarize testing activities, including descriptions of goals, scheduling and recommendations.
- Revamped plans to enhance company's capability of maintaining and recovering critical business functions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Tracked sales data for analysis and forecasting.
- Wrote detailed technical documentation for company products.
Presales Consultant
3P Solutions Pte Ltd
12.2013 - 08.2014
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Integrated Oracle EBS with Dynamics CRM (365) and other applications, credit card processors, outside reporting tools, mobile warehouse systems and shipping solutions.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Led functional and technical support for implementation of software applications and enhancements
- Created product training plans centered on customer success and satisfaction.
- Helped team implement successful sales strategies for complex engineering projects.
- Wrote detailed technical documentation for company products.
- Configured and modified product systems to meet customer-specific needs.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Business Solutions Consultant
Copernicus Consulting Pte Ltd
09.2011 - 11.2013
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended appropriate software products to customers based on unique technical requirements of each government and non government agencies.
- Performed proof of concept demonstrations, instructing potential customers on benefits of the solutions in response to RFP, RFQ and Tenders.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Recommended specific Microsoft Solutions to customers based on unique technical requirements of each.
- Worked closely with Ministry of Health (Singhealth, CGH, TTSH, AIC hospital) in their digital transformation from traditional system to Microsoft Technologies like Sharepoint, Dynamics CRM, Power BI etc.
- Worked with major agencies in singapore, philippines, malaysia to provide best of the breed tech solution for their daily operations
- Organize campaign across APAC region and do technology evangelism on digital transformation
- Managing highly complex & parallel accounts that involve multiple C level stakeholders
- Help clients with change-management activities, preparing documentation and presenting progress reports to customers
- Created roadmap on various business critical system for major government institutes and organizations in and around APAC region
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Assisted customers by answering questions and responding to inquiries.
- Attended training to stay up to date with new products and service offerings.
Education
BACHELOR OF ENGINEERING - Mechanical Engineering
ANNA UNIVERSITY CHENNAI
CHENNAI, INDIA04.2009
Skills
- Continuous Quality Improvement (CQI)
- CRM System (Sales Pipeline, Opportunity management, Accounts management and sales tracking)
- P&L Administration
- Cost Control
- Operational Leadership
- Hiring and Onboarding
- Market and Competitor Research
- Motivational Leadership
- Operational Efficiency and Safety
- Policy Development and Enforcement
- E-Commerce Strategy
- Quality Assurance
- Social Media Platforms (linkedin, slack, MS Teams)
- Promotions and Marketing Strategies
- Key Account Management
- Database Management
- Sales Territory Growth
- Fortune 500 Company Sales
- Sales Records Management
- Verbal and Written Communication
- B to B Sales
- Persuasive Negotiations
Accomplishments
- Build client relationship from cold calls into multi million dollar contracts.
- Expanded business regionally and implemented unified processes for global team.
- Resolved production issue through consumer testing and introducing innovation that add value to consumers and achieved better performance.
- Assisted a major energy company in Singapore to move their traditional systems in to streamlined process management system with appropriate technology. Enabling them to reduce their operational cost by 33%
- Improved the cost efficiency of the business operations through resource allocation and process automation.
- Designed domain/business specific KPI’s and other matrices to evaluate overall business performance and also of that of employees.
- Used millions of data points (Legacy, audit) to suggest best operational protocols and sales strategy which improved business for various entities.
- Redefined complete business process for a large cosmetics company with over 140 global sales and distribution location for improved ROI with well optimized expenditure.
- Supervised team of 40+ operations and sales staff members.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Director of Operations
Worktable Pte Ltd
12.2018 - Current
Director of Sales
Worktable Pte Ltd
12.2018 - Current
Senior Sales Operations Manager
INFOLAB Pte Ltd
02.2018 - 12.2018
Senior Business Solutions Consultant
Total eBiz Solutions Pte Ltd
08.2014 - 12.2017
Presales Consultant
3P Solutions Pte Ltd
12.2013 - 08.2014
Business Solutions Consultant
Copernicus Consulting Pte Ltd
09.2011 - 11.2013
BACHELOR OF ENGINEERING - Mechanical Engineering
ANNA UNIVERSITY CHENNAI
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