Aarti Pradeep Doshi
Summary
Driven Senior Travel Executive from Executive Ship Management Pvt Ltd, adept in vendor negotiations and customer relations, significantly enhanced client satisfaction through personalized service and efficient problem resolution. Excelled in mentoring and leading teams, showcasing exceptional interpersonal and multitasking skills. Achieved notable improvements in operational efficiency and customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Senior Travel Executive
Executive Ship Management Pvt Ltd
2018.07 - 2024.03
- Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation
- Coordinate with Vessel Master on ETA / Destination Port for arrangement of crew change
- Coordinate with Vessel Owners/Managers
- Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
- Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
- Action all required tasks related to clients / crew and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Provide effective travel solutions for enroute traveler concerns, changes or disruptions and assist with complaints or refunds
- Keep fully informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
- Utilize time management skills to efficiently organize and process workload during designated shift, ensuring deadlines are met
- Process complex reissues and pricing records accurately
- Respond to all communications proactively, promptly, efficiently, and accurately
- Consistently demonstrate attention to detail to mitigate errors and potential financial loss on accounts
- Build professional relationships with key vendors relevant and always support preferred supplier programs
- Negotiate the best rates and deals to reduce client expenditures
- Mentor junior members of the team and attend company training sessions as required
Cashier
Nature Basket
2017.01 - 2017.10
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor of Commerce - Ecommerce
University of Mumbai
Mumbai, India 2001.04 -
Skills
Reading
My hobby is reading. I read whenever I have free time. I read many kinds of book such as history books, science books, sometimes, it is novel and popular magazines. Reading has a lot of advantages. First, reading is a cheap way to get information and entertainment. Moreover, you can keep a book forever and read it many more times. Thus, reading is a convenient way for me to acquire a wonderful source of knowledge. Futhermore, reading book will contribute to my vocabulary expansion. The more I read, the more words I exposure to, and they will inevitably make their way to my mind. That, therefore, also helps to improves my memory. When I read a book, I have to remember its plot, characters' name, events so that my memory will become much better. Additionally, reading book is the best way to set my mind at rest after a hard and gruelling day. These are some reasons why I am so into reading. And I think, anyone always sticking with their computer should step away from it for a little while, crack a book and replenish their soul for a moment.
Timeline
Senior Travel Executive
Executive Ship Management Pvt Ltd
2018.07 - 2024.03
Cashier
Nature Basket
2017.01 - 2017.10
Bachelor of Commerce - Ecommerce
University of Mumbai
2001.04 -
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