Aaron Toh Zi Ann
Singapore
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
Work History
Clinic Receptionist
Healthway Medical Group
06.2023 - 08.2023
- Coordinated inventory management for office supplies, minimizing shortages and reducing costs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Improved communication between patients and medical staff with accurate message relay.
Fashion Retail Assistant
Zara
04.2023 - 05.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Enhanced customer satisfaction through efficient conflict resolution and prompt problemsolving.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
- Boosted sales by effectively recommending merchandise based on customer preferences and needs.
Service Crew @ Octapas Clarke Quay
Octapas
10.2022 - 03.2023
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Increased sales significantly by upselling higher-end products to customers
- Checked on guests throughout meal to attend to needs and provide great service.
Logistic Helper @ Shopee
Shopee
10.2021 - 12.2021
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated RF scanners to track merchandise and verify contents of containers.
Kitchen Chef @ Brennack
Brennack
10.2020 - 02.2021
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
- Handled and stored food to eliminate illness and prevent cross-contamination
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Education
NITEC in Business Services - Business Services
Institute of Technical Education
1 Choa Chu Kang Grove, Singapore 68823603.2024
GCE 'N' LEVEL -
Clementi Town Secondary School
10 Clementi Ave 3, Singapore 12990401.2021
PSLE -
Pei Tong Primary School
15 Clementi Ave 5, Singapore 12985701.2017
Skills
- Excellent communication skills
- Work well with with team
- Working under pressure
- Determined and Persistent
- Well – Organized
- Able to provide good customer service
- Microsoft Office skills
- Able to Manage large datasets with functions: IF, SUM, INDEX, MATCH, VLLOKUP
- Time Management
- Front Desk Operations
- Staff Leadership
- Adaptable to change
- Relationship Building
- Telephone Etiquette
- Cash Handling
Languages
Able to Read, Write and Speak Proficiently in English.
Able to Read, Write and Speak in Basic Mandarin.
Leadership Experience
- Great Team Player.
- Able to adapt easily.
- Creative Problem-Solving.
- Trustworthy.
- Delegation.
- Relationship Building.
Communication Skills
- Excellent written and verbal communication skills.
- Empathic listener and persuasive speaker.
- Excellent presentation and negotiation skills.
- Confident, articulate, and professional speaking abilities.
Timeline
Clinic Receptionist
Healthway Medical Group
06.2023 - 08.2023
Fashion Retail Assistant
Zara
04.2023 - 05.2023
Service Crew @ Octapas Clarke Quay
Octapas
10.2022 - 03.2023
Logistic Helper @ Shopee
Shopee
10.2021 - 12.2021
Kitchen Chef @ Brennack
Brennack
10.2020 - 02.2021
NITEC in Business Services - Business Services
Institute of Technical Education
GCE 'N' LEVEL -
Clementi Town Secondary School
PSLE -
Pei Tong Primary School
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