Aaron Chih Yang Lin
Summary
Proven track record in enhancing customer experiences and financial portfolio management, demonstrated during my tenure at Singapore Airlines. Excelled in customer service and hospitality, fostering strong client relationships and addressing needs with professionalism and a strong work ethic. Achieved notable passenger satisfaction and financial advising success without relying on numerical percentages.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Singapore Airlines
10.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Financial Advisor
Taishin International Bank
10.2020 - 05.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Education
Bachelor of Arts - English
Tamkang University
Taiwan06-2016
Skills
- Customer Service
- Strong Work Ethic
- Hospitality service expertise
- Professional Appearance
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
WSET Level 2 Award in Wines and Spirits.
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Financial Advisor
Taishin International Bank
10.2020 - 05.2021
Flight Attendant
Singapore Airlines
10.2016 - Current
Bachelor of Arts - English
Tamkang University
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