Summary

Overview

Work History

Education

Skills

Timeline

Aaron Soh

Summary

Enthusiastic IT professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Cyber Security.

Overview

years of professional experience

Work History

Associate Field Engineer

DXC Technology Pte Ltd

06.2021 - Current

Resolve software issues, identify and escalate hardware problems
Identify source and trends of technical problem to prevent future reoccurrences
Serves as escalation point for difficult problems and complex inquiries
Follow up on specific inquiries and request to ensure client satisfaction
Troubleshoot networking and connection issues
Install and update operating systems and computer software
Provide basic training in computer operations and management
Build report for internal stakeholders

Desktop Support Engineer

NCS Pte Ltd

12.2020 - 06.2021

Configured and troubleshoot issues related to windows desktop, notebooks, printers, applications and PC peripherals
Performed end to end user migration including user profiles, software inventory, apps testing, software packaging
Troubleshoot hardware, operating system, software and application problems
Performed desktop patch updating according to SOP
Responsible for installing and removing computer software and applications
Responsible for maintenance of hardware and peripherals
Configure, backup, restore and securing disks

Administrative Assistant

Micron Semiconductor Asia Operations Pte Ltd

02.2020 - 04.2020

Screened, identified and scheduled suitable candidates for interviews
Conducted background and references check
Provided weekly and monthly reports on hire status
Handled and provided assistance to organization employees
Assisted HR Manager when required
Ad hoc administrative jobs assigned

Client Support Specialist

AIMS Immigration & Relocation Pte Ltd

04.2019 - 10.2019

Responsible for America and Canada markets for all immigration issues and operations
Handled all aspects of immigration
Liaised with internal and external stakeholders to uphold good customer experience and improve revenue retention
Handled daily client interactions and interviews
Responsible for training new hires and updating SOPs
Organized various initiatives and charity projects
Recommended process improvements based on customer interactions
Provided up to date weekly/monthly reports on changes to legislations
Prepared weekly reports for internal stakeholders
Liaise with third parties to ensure data are delivered timely and accurately

Warehouse & Customer Service Supervisor

BoConcept – Vanguard Management and Consultants Pte Ltd

07.2017 - 01.2019

Handled BoConcept, Proof Living, Dream Interiors and Crate & Barrel accounts
Responsible for export transportation, order pickings and logistics including managing and owning relationships with 3rd party providers
Managed related supplier and customer’s conflicts
Led and managed a team of Customer Service Executives to provide efficient customer support
Managed and supervised warehouse daily operations to ensure KPIs are met
Built and implemented process flow and updated SOP for warehouse and customer service operation
Provided monthly metrics, cycle counts and stock reports for stakeholders
Ensured a safe and tidy warehouse for smooth daily operations