Aaron GU

Experienced IT support professional skilled in managing and resolving technical issues. Strong background in troubleshooting, system optimization, and providing exceptional customer support. Committed to fostering team collaboration and adapting to evolving needs for smooth and efficient IT system operation.

July 2024: Leading the Development of the GOC3 Automation Platform – Driving Transformation & Innovation

• Spearheaded the transformation of GOC3 from a traditional infrastructure operations and maintenance team into an automation-driven organization, exploring innovative solutions and optimizing workflows.
• Engaged with customers to gather and analyze user requirements, ensuring alignment with business objectives and operational efficiency.
• Conducted feasibility studies to assess the necessity, viability, and return on investment (ROI) of customer needs
• Led cross-functional collaboration between dev group and operations teams to design and implement automation solutions, reducing manual workload and enhancing system reliability.
• Managed project timelines, resource allocation to ensure the successful development of the GOC automation platform.
• Established standardized processes and best practices for automation, improving system scalability and maintainability.

May 2019: Led IT Training Series for Japan Office Associates

• Conducted on-site training sessions to enhance IT skills and system proficiency among Japan office staff.

August 2017 – February 2018: Established New Japan Office IT Infrastructure

• Coordinated with SoftBank to determine service types and obtain quotations for internet services.
• Facilitated meetings with Japan office leadership to confirm service agreements, requirements, and installation schedules.
• Negotiated with China Telecom to establish a high-speed international MPLS line in collaboration with the U.S. IT team.
• Deployed and configured a Hyper-V host machine on-site and set up VMs for infrastructure services.
• Configured firewall Access Control Lists (ACLs) to enhance security.
• Designed integrated network cabling and supervised on-site construction.

April 2017: Replacement of Retired Master Server (in collaboration with U.S. IT team)

• Led the creation of virtual machines (VMs) and system recovery using Veeam Backup.

April – June 2016: Upgraded Attendance System with Face Recognition

• Collaborated with the HR department to gather and confirm system requirements.
• Coordinated with local IT, vendor, and ERP teams to develop a feasible implementation plan.
• Facilitated the development of an EDI system to import attendance data into the ERP system.
• Conducted system acceptance testing, finalized the maintenance contract, and completed documentation.