Aaron Balan
Operation Lead Manager
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
14
14
years of professional experience
Work History
Operations Lead Manager - (Field Engineer)
NEC CORPORATION OF MALAYSIA SDN BHD
2018.12 - Current
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Service Account Manager - Banking & Services (Customer Rep)
DIEBOLD NIXDORF (M) SDN BHD (DIEBOLD NIXDORF") Formerly Known as Wincor Nixdorf
2017.01 - 2018.11
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Technical Specialist (Helpdesk) - Hardware & Software
DIEBOLD NIXDORF (M) SDN BHD (DIEBOLD NIXDORF") Formerly Known as Wincor Nixdorf
2016.01 - 2016.12
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems.
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Led successful IT infrastructure upgrades, minimizing disruption to business operations during transitions.
Senior Precision Engineering Assistant
VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) Pte Ltd.
1 2007 - 2010.12
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Offered technical support and troubleshot issues to enhance office productivity.
- Completed daily logs for management review.
Field Service Engineer - Services (Hardware & Software)
WINCOR NIXDORF (M) SDN BHD ("Wincor Nixdorf")
2011.01 - 2015.12
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Education
Mechatronics
Institute Of Technical Education College Central(Macpherson Campus)
Singapore12.2007
Mechanical Engineering
PSB ACADEMY UNIVERSITY SINGAPORE (Part-Time)
Singapore 2001.04 -
Secondary Education
Sekolah Menengah Kebangsaan Bangsar
Kuala Lumpur12.2004
Primary Education
Sekolah Rendah Kebangsaan Brickfields 1
Kuala Lumpur12.1999
Skills
Responsible & Reliable
Office Administration
Time Management
Computer Skills
Fast Learner
Project Management
Verbal and written communication
Responsible & Reliable
Selflearning
NEC Academy,
Certified by Skillsoft,
1) 2023 -Change Control Management, Event, Incident, and Problem Management,
2) 2024 - ITIL 4 Foundation: Introduction, ITIL 4 Foundation: Key Concepts of Service Management, Key Concepts and the Four Dimensions of Service Management, The Guiding Principles of the Service Value System and Continual Improvement Model, The Service Value Chain and General Management Practices
Knowledgeskills
- Microsoft Office, 15, Advanced
- Windows XP, Vista & 7/8, 13, Advanced
- Auto CAD, 6, Intermediate
- C Language, 6, Beginner
- PLC Controls, 6, Advanced
- Hydraulic System, 6, Intermediate
- Pneumatics, 6, Intermediate
- Machine Maintenance, 16, Advanced
- Micro Mouse, 6, Beginner
- Windows POS Ready 7, 4, Advanced
- Widows 10 Pro, 4, Intermediate
Personal Particulars
Age :37
Birthday :05/06/87
Born :Kuala Lumpur
Nationality :Malaysian
ID Number :870506-56-5375
Sex :Male
Race :Indian
Religion :Christian
Height :178 CM
Weight :98 KG
Marital Status :Married, 3 Children
Languages
English
Malay
Malay
References
- Albert Ong, Parts Manager - Delivery & Support Services, NEC (M) Sdn Bhd, Suite 19.01, Level 19, The Gardens South Tower, Kuala Lumpur, 50480, +6012 570 8970
- Vincent Ng, Service Delivery Manager Lead - Delivery & Support Services, NEC (M) Sdn Bhd, Suite 19.01, Level 19, The Gardens South Tower, Kuala Lumpur, 50480, +6012 339 0028
Timeline
Operations Lead Manager - (Field Engineer)
NEC CORPORATION OF MALAYSIA SDN BHD
2018.12 - Current
Service Account Manager - Banking & Services (Customer Rep)
DIEBOLD NIXDORF (M) SDN BHD (DIEBOLD NIXDORF") Formerly Known as Wincor Nixdorf
2017.01 - 2018.11
Technical Specialist (Helpdesk) - Hardware & Software
DIEBOLD NIXDORF (M) SDN BHD (DIEBOLD NIXDORF") Formerly Known as Wincor Nixdorf
2016.01 - 2016.12
Field Service Engineer - Services (Hardware & Software)
WINCOR NIXDORF (M) SDN BHD ("Wincor Nixdorf")
2011.01 - 2015.12
Mechanical Engineering
PSB ACADEMY UNIVERSITY SINGAPORE (Part-Time)
2001.04 -
Senior Precision Engineering Assistant
VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) Pte Ltd.
1 2007 - 2010.12
Mechatronics
Institute Of Technical Education College Central(Macpherson Campus)
Secondary Education
Sekolah Menengah Kebangsaan Bangsar
Primary Education
Sekolah Rendah Kebangsaan Brickfields 1
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