Summary
Overview
Work History
Education
Skills
Dancing, Reading, Singing.
Timeline
Generic

Aara Aleera

Tampines New Town

Summary

Accomplished Senior Sales Associate at Sam Edelman, adept in CRM proficiency and fostering team collaboration, significantly boosted sales revenue through strategic planning and client relationship building. Demonstrated expertise in objection handling and market understanding, achieving consistent sales targets. Skilled in fast and accurate typing, enhancing documentation efficiency.

Experienced with customer relationship management and sales growth strategies. Utilizes effective communication and negotiation skills to drive client satisfaction and retention. Track record of achieving sales targets through strong understanding of market trends and customer needs.

Overview

11
11
years of professional experience

Work History

Senior Sales Associate

Sam Edelman
08.2024 - 12.2024
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Implemented effective marketing strategies for increased product exposure and customer engagement.
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
  • Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built diverse and consistent sales portfolio.
  • Presented professional image consistent with company's brand values.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed, maintained and utilized diverse client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.

Supervisor

Wildboocha
01.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Telemarketer Promoted to Training Admin and Office

Mary Chia Holdings Private Limited
02.2021 - 02.2022
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Recorded contact information of customers and potential customers in internal database.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Recorded and updated customer information in online systems.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Adapted communication style to match customer preferences, increasing rapport and trust.
  • Boosted lead generation by identifying and targeting potential customer segments with high interest.
  • Increased sales conversion rates by effectively communicating product benefits and special offers.
  • Fostered long-term customer relationships by consistently delivering exceptional service and follow-through.
  • Enhanced team knowledge with regular training sessions on product updates and communication skills.
  • Streamlined call process efficiency by adopting new technology, reducing call time while maintaining quality.

Social Brand Ambassador

Freelance
01.2018 - 12.2019
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
  • Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
  • Designed and distributed promotional materials, increasing brand recognition at events.
  • Monitored competitor activity to recommend adjustments to our brand positioning.
  • Implemented referral program that incentivized word-of-mouth promotion, expanding customer base.
  • Did live streaming to generate revenue and fan base for a particular product.

Sales Associate.

Charles & Keith
07.2017 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Assoicate

Robinsons/JJohn Little Expo Sales
10.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Call Central Appointment Agent

Singapore Genreral Hospital
01.2014 - 01.2015
  • Assisted in the development of marketing campaigns geared towards increasing appointment bookings and overall client engagement.
  • Assisted in training new employees on company policies and procedures related to appointment scheduling.
  • Enhanced client satisfaction with timely scheduling and rescheduling of appointments, ensuring smooth operations.
  • Developed rapport with clients through empathetic listening skills and genuine concern for their needs, leading to high levels of customer satisfaction.
  • Managed cancellations professionally while working towards minimizing lost revenue opportunities through effective rescheduling efforts.
  • Collaborated with team members to improve overall productivity and maintain a high level of service quality.
  • Managed appointment calendar effectively, ensuring optimal utilization of resources and avoiding double bookings.
  • Maintained accurate records of client interactions, updating information as needed for future reference.
  • Streamlined appointment booking process by implementing an organized system for tracking customer information and preferences.
  • Demonstrated adaptability in managing multiple communication channels simultaneously, including phone calls, emails, and chat platforms.
  • Identified areas for improvement within internal processes through active involvement in team meetings and discussions on best practices.
  • Increased appointment bookings by efficiently managing inbound calls and addressing customer inquiries.
  • Contributed to business growth by actively promoting additional services during call interactions with clientele.
  • Resolved potential conflicts in appointment scheduling with proactive communication between clients and staff.
  • Facilitated smooth handover of appointments to relevant departments, ensuring that all necessary details were communicated effectively.
  • Exceeded performance metrics for the number of successful appointments booked per month consistently throughout tenure at the company.
  • Provided support to colleagues during high volume periods, demonstrating strong teamwork capabilities while maintaining individual performance standards.
  • Reduced no-show rates by sending regular appointment reminders via email or text message to clients.
  • Improved client retention rate by providing excellent customer service during the appointment setting process.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

Diploma in Counselling Psychology - Psychology

Academy of Certified Counsellors
Dhoby Ghaut
12-2015

Diploma In Youth Counselling And Management - Psychology

Academy of Certified Counsellors
Dhoby Ghaut
12-2015

GED -

Mercu Private School
Eunos
12-2009

High School Diploma -

HaiSing Catholic School
Pasir Ris
12-2008

No Degree - PSLE

Chong Zheng Primary School
Tampines
12-2006

Skills

  • Product knowledge
  • Management
  • CRM proficiency
  • Cold calling skills
  • Strategic planning
  • Market understanding
  • Objection handling
  • Marketing
  • Strategic selling
  • Sales planning
  • Documentation and reporting
  • Training experience
  • Complaint resolution
  • Payment processing
  • Call control
  • Quality assurance
  • Calm disposition
  • Performance monitoring
  • FLUENT IN English
  • Creative writing
  • Content development
  • Brand consistency
  • Memo drafting and typing
  • Letter typing
  • Touch typing
  • Quick typing
  • Typing accuracy
  • Touch typing proficiency
  • Fast and accurate typing
  • Efficient typing
  • 110 WPM typing speed
  • Keyboarding and typing speed
  • Fast typing speed

Dancing, Reading, Singing.

I lfind art such a therapeutical form to express yourself and I find such great joy in singing and dancing, I write my own lyrics as well. Plus reading is what takes me away on another foeign place and land - makes me feel like in another realm a little bit of escaping reality for a  bit.

Timeline

Senior Sales Associate

Sam Edelman
08.2024 - 12.2024

Supervisor

Wildboocha
01.2023 - 07.2024

Telemarketer Promoted to Training Admin and Office

Mary Chia Holdings Private Limited
02.2021 - 02.2022

Social Brand Ambassador

Freelance
01.2018 - 12.2019

Sales Associate.

Charles & Keith
07.2017 - 12.2017

Sales Assoicate

Robinsons/JJohn Little Expo Sales
10.2016 - 12.2016

Call Central Appointment Agent

Singapore Genreral Hospital
01.2014 - 01.2015

Diploma in Counselling Psychology - Psychology

Academy of Certified Counsellors

Diploma In Youth Counselling And Management - Psychology

Academy of Certified Counsellors

GED -

Mercu Private School

High School Diploma -

HaiSing Catholic School

No Degree - PSLE

Chong Zheng Primary School

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Aara Aleera