AAMIR BIN KAMSARI
Summary
Dynamic and experienced individual with a proven track record of providing exceptional customer service and ensuring the safety and comfort of passengers. Adept at working in fast-paced, high-pressure environments while maintaining a friendly and professional attitude. Fire safety manager certified and skilled in interpersonal communication, teamwork and adaptability. Posses CPR and First Aid certification along with a understanding of safety rules and regulations.
Security professional prepared for high-stakes environments, bringing valuable experience in creating and maintaining secure operations. Known for dependable team collaboration and adapting to dynamic security challenges. Proficient in risk assessment and crisis management, with focus on achieving optimal security outcomes.
Overview
7
7
years of professional experience
Work History
Security Executive
Certis
12.2024 - Current
- Deployment Planning and Execution: Develop and oversee deployment schedules to ensure efficient execution.
- Officer Performance Supervision: Monitor, evaluate, and enforce discipline to enhance security officers' performance.
- New Officer Onboarding: Facilitate induction processes for new officers, equipping them with essential knowledge and skills.
- Team Guidance and Training: Provide support to security officers through counseling and guidance for personal and professional growth.
- Complaint and Incident Management: Handle complaints and incidents, preparing comprehensive reports for resolution and closure.
- Site Inspections and Event Participation: Conduct site inspections and actively participate in
client events to uphold the security service's reputation and ensure efficient and smooth operations at client premises. - Operational Support: Provide operational support by standing in duty posts when required to maintain continuous service.
Cabin Crew
Singapore Airlines
01.2018 - 09.2023
- Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
- Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
- Resolved customer complaints in a timely manner and lead the assigned team in operations
Call Centre Agent
Certis Cisco
11.2021 - 04.2022
- Answering queries regarding quarantine procedures
- Managing Calls In a timely manner while inputting data
- Streamlining callers process in resulting in 50% reduction in call times
- Handling caller's complaints in a professional manner
Education
Security and Fire Safety Studies - Fire Safety Manager Certified
Temasek Polytechnic
10.2024
Higher Nitec - Hospitality Operations
Institute of Technical Education
04.2015
Skills
- Security Management
- Fire Safety
- Customer Satisfaction
- Safety Regulations
- Interpersonal Communication
- Teamwork
- Leadership
- Adaptability
- IT Savvy
- Microsoft Applications
- Problem Management
- Network Administration and Maintenance
- Security Screening management
Timeline
Security Executive
Certis
12.2024 - Current
Call Centre Agent
Certis Cisco
11.2021 - 04.2022
Cabin Crew
Singapore Airlines
01.2018 - 09.2023
Higher Nitec - Hospitality Operations
Institute of Technical Education
Security and Fire Safety Studies - Fire Safety Manager Certified
Temasek Polytechnic
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