DARRSHINI THIAGU
Singapore
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring four years of relevant work experience to your team.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Patient Service Assosicate
CHANGI GENERAL HOSPITAL
11.2023 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Patient Service Associate
IHH HEALTHCARE
09.2023 - 11.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
Customer Service Officer
Delta Airlines
Singapore
10.2022 - 05.2023
- Handling queries
- Rescheduling of flights
- Handling Premium Passengers
- Ad-Hoc duties given by supervisors.
Passenger Service Agent
SATS PTE LTD
Singapore
12.2021 - 10.2022
- Process check in for passengers ( issue of boarding pass, luggage tags and seat changes )
- Assist and guide passengers on use of self- Service Kiosk and Auto Baggage Drops
- Performing of Service desk duties
- Assisting passengers in arrival and Departure
- Other Ad-Hoc duties based on the manpower stuffing.
Customer Service Agent
SATS AEROLOG PTE LTD
Singapore
06.2019 - 12.2021
- Assist in passengers check in
- Assist in Arrival & Departure duties
- Assist of passengers in delayed flights.
Fashion Advisor
Urban Revivo
Singapore
06.2018 - 06.2019
- Worked in collaboration with my peers to achieve monthly goals and benefits
- Engaging in customers need and being able to satisfy their fashion goals
- Always remaining open minded and leading with my peers for great collaborations of products.
Education
Diploma in Business Administration and Digital Mrketing - undefined
PSB ACADEMY, Singapore
06.2020 - 5 2022
O LEVELS - undefined
Kaplan University, Singaporr
01.2018 - 1 2019
N LEVELS - undefined
Ang Mo Kio Secondary School, Singapore
01.2013 - 11 2016
Skills
Microsoft ExcelMicrosoft PowerpointGoogle Analytics
Payment collection
Medical insurance
Payment collection
Personal Information
- Place of Birth: Singapore
- Date of Birth: 09/24/00
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Timeline
Senior Patient Service Assosicate
CHANGI GENERAL HOSPITAL
11.2023 - Current
Patient Service Associate
IHH HEALTHCARE
09.2023 - 11.2023
Customer Service Officer
Delta Airlines
10.2022 - 05.2023
Passenger Service Agent
SATS PTE LTD
12.2021 - 10.2022
Diploma in Business Administration and Digital Mrketing - undefined
PSB ACADEMY, Singapore
06.2020 - 5 2022
Customer Service Agent
SATS AEROLOG PTE LTD
06.2019 - 12.2021
Fashion Advisor
Urban Revivo
06.2018 - 06.2019
O LEVELS - undefined
Kaplan University, Singaporr
01.2018 - 1 2019
N LEVELS - undefined
Ang Mo Kio Secondary School, Singapore
01.2013 - 11 2016